Over the past year or so I have dealt with several gear retailers. However it is "Triad Tactical" (Triad Tactical) whom I have gotten the best service from.
I sent him a couple emails his way but didn't get a response for a week or so, and then I decided to call him up on the number provided on the website.
I spoke with him for 30 minutes or so, and had a really friendly chat with him, where he said that his PC actually had a virus and he was just bringing it back and such.
we confirmed the order I wanted (ranger green CIRAS vest w/ a slew of eagle ranger green pouches) and that was that. He was very helpful with things like release dates for the ranger green stuff.
We then went on to talk about CIRAS sizing. Having found out I was about his general size and weight, he said "Yeah, I'm sorta in the middle of "medium" and "large"..." so we both agreed that the medium would be better for general mobility and also an incentive to lose the weight.
In conclusion I ended that phonecall a very happy and satisfied man. He knows his customers to the point he knew my name just based on what I asked for in the email order and recited in the phonecall.