Ive ordered lots of stuff from them, never been impressed with there communication but they are very busy. The stuff has already arrived in a timely manner. I have had on 2 occasions a wrong item sent within a large order but after a quick chat on the phone the correct item normally arrives quiet quickly.
Ive never payed via paypal, when i have paid using card using there online payment system ive always had a confirmation email. and then notification by text the day the parcel is due to arrive.
The one thing I would recommend is if you actually want an answer give them a call, there