firstly can i add that i dont work for swat - or support bad customer service - however many companies that operate 'custom services' wouldnt have been so generous - although i have no idea about statutory rights under the sales of good act etc - but when ordering a custom product often if a spelling or mistake is made by the customer - which Heath freely admits he may not have been so lucky.
I have no idea about how often e-mails or things should be checked - but I'm not surgically attached to a pc and i dont expect others to be either, no defending just pointing out how easily missed the