libra78 Posted March 21, 2008 Report Share Posted March 21, 2008 How is that FireSupport and Airsoft Scotland both are showing the same 'winners' badges on their sites? Both have their name, then ''Online UK Retailer of the Year, Airsoft ------? Industry Awards Winner 2007'' So were there many more winners than just you two? Link to post Share on other sites
SuperJohn Posted March 24, 2008 Report Share Posted March 24, 2008 They're different - one says UK Retailer, one Online UK Retailer. Link to post Share on other sites
Trasher Posted December 1, 2008 Report Share Posted December 1, 2008 Online retailer of year? I'm waiting 3+ days to get my order processed... Link to post Share on other sites
Hammerfall Posted December 1, 2008 Report Share Posted December 1, 2008 3 days, aren't you lucky; I waited about 5. It came eventually, and i was very happy with the items when it did. I've ordered from them since and they processed the order and dispatched in a couple of days. Link to post Share on other sites
dogsuk Posted December 1, 2008 Report Share Posted December 1, 2008 Online retailer of the year, good joke.... I ordered £30's worth of gear from Airsoft Scotland a week last Thursday, came today.. Ordered from Ebaybanned £35 worth of gear last thursday and it came today!!! Nothing like being a swift delivery... Martin Link to post Share on other sites
bart Posted December 4, 2008 Report Share Posted December 4, 2008 Hi all If you have problems with the firesupport turnaround of your order we are sorry for the delay. We have and are very busy and are working very hard to get all the orders processed as soon as possible. Again I am sorry for the delays. Regards Frank Firesupport Link to post Share on other sites
R-KivE Posted February 23, 2009 Report Share Posted February 23, 2009 Over a weeks wait for 2 items from Fire Support and they still haven't arrived Link to post Share on other sites
R-KivE Posted March 4, 2009 Report Share Posted March 4, 2009 Nearly 3 weeks and no sign of my order. Ive been in contact and they say they have sent the same order again, but that was 5 days ago and that hasnt even arrived yet. Retailer of the year my A$$! Link to post Share on other sites
bart Posted March 22, 2009 Report Share Posted March 22, 2009 Nearly 3 weeks and no sign of my order. Ive been in contact and they say they have sent the same order again, but that was 5 days ago and that hasnt even arrived yet. Retailer of the year my A$$! We can send them but if the post does not deliver them then it is not our fault. You may find that it is not what a retailer is like on a day to day basis that they get recognition for but it is how they deal with problems when things go wrong. I'm sorry you waited so long but we did send your items again rather than wait the required 3 weeks that the post office say you have to wait when items get lost in the post. As for 3 days, well I'm sorry it says 5 days on our web site so well within our published service. Most of our customers are happy with our service, when we are busy things go wrong, sorry Frank Link to post Share on other sites
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