simpson7647 Posted March 31, 2008 Report Share Posted March 31, 2008 hi all around a week ago i made an order of a gun and got a confirmation saying all. Then a day or 2 later i thought why and decided to cancel the order as i will buy another gun. But after around a week i haven't had a response at all, is this because they are on holiday :S or.... thanks any help on if you ordered from airsoftscotland recently and if you have had the same problem will be appreciated. Link to post Share on other sites
SuperJohn Posted March 31, 2008 Report Share Posted March 31, 2008 Why not just ring them? Could be because of bank holidays, or they've already shipped your kit? Link to post Share on other sites
Shriven Posted March 31, 2008 Report Share Posted March 31, 2008 You got a confirmation saying all? Brilliant, can I have a copy, I'd love to know all. Good for parties. Have they taken the money from your account? If they have, they've probably already sent it. Airsoft Scotland are pretty crud at answering emails. Call them and it'll be sorted double quick. Link to post Share on other sites
simpson7647 Posted March 31, 2008 Author Report Share Posted March 31, 2008 yer i will BUT i asked for the gun to be two tone so how long would it take them to spray it. They said in an earlier email that theres a 2 week waiting time limit or something. Link to post Share on other sites
Shriven Posted March 31, 2008 Report Share Posted March 31, 2008 Erm... so whats the problem? Its been one week. They said two weeks. Link to post Share on other sites
simpson7647 Posted March 31, 2008 Author Report Share Posted March 31, 2008 Erm... so whats the problem? Its been one week. They said two weeks. problem is they haven't emailed. They said up to 2 weeks to dispatch, not to email Link to post Share on other sites
Stealthbomber Posted March 31, 2008 Report Share Posted March 31, 2008 So, let's get this straight.... You ordered a gun from ASW, asked for it to be painted and then, after a couple of days, you changed your mind about buying it and now you're wondering why ASW haven't responded to your enquiries? Do you think it's fair that you should leave them with a painted gun that they're unlikely to be able to sell simply because you changed your mind? That's kind of abusing the system IMO. Link to post Share on other sites
Shriven Posted March 31, 2008 Report Share Posted March 31, 2008 Did you pay for an email then? What do you expect them to say. If they've taken your money, they've formed a contract, and therefore you can expect what you've paid for. You said they sent you a confirmation email. There's nothing else they need to do, except paint your gun, and send it to you. I just can't grasp what the problem is. Do you want them to send you an email saying " Hey, how was your day?"... they're an airsoft shop, and your a customer.. you aren't a girl ( well you might be) who got drunk, slept with a guy called Airsoft Scotland, and he never called you again. Link to post Share on other sites
Stealthbomber Posted March 31, 2008 Report Share Posted March 31, 2008 I think he's saying that, a couple of days after ordering the gun, he emailed ASW telling them to cancel the order and he hasn't had an email back from them to confirm they've cancelled the order. Frankly, if I was cancelling an order I'd do it over the phone. I certainly wouldn't do it by email and risk, two weeks later, the stuff I didn't want arriving on my doorstep. Link to post Share on other sites
L4byr1nth Posted March 31, 2008 Report Share Posted March 31, 2008 Hey guys, lay off... The OP is asking a simple question. So, as I understand it, you confirmed an order for a two-tone gun, then a day or two later, changed your mind about it, and sent a cancellation/change of mind e-mail. NB: I doubt AirsoftScotland have painted the entire gun within two days of order confirmation. Infact, it would be silly for them to do it so fast, without leaving time for cancellations. They DID say two weeks for turnaround... So it's been a week now without you hearing from them, and you're worried they didn't get your request to change your mind about your order? I suggest you call them ASAP, and politely ask whether they recieved your e-mail. (They probably get a lot, so they might not have even read yours yet.) Tell them over the phone your problem, and in the future, call ahead of your e-mails, especially if you're having custom-ish work done. Ben. P.S. The OP only has 50 forum posts, and joined Arnies Airsoft only a couple of weeks ago. I don't mean to be offensive, but I hate seeing people lay into new airsofters/people new to the boards. While only having joined Arnies recently might not mean the OP is new to airsoft, it could be a possibility. In the spirit of keeping the sport public-friendly, and accessible to newcomers, shouldn't we be extra patient with new board members? Sorry for voicing my opinions, and please feel free to comment back on my viewpoint. Ben. The Weekend Warriors. Link to post Share on other sites
Stealthbomber Posted March 31, 2008 Report Share Posted March 31, 2008 Hey guys, lay off... The OP is asking a simple question. You realise, of course, that your post actually adds nothing to the thread besides criticising others? *EDIT* To be blunt (and no disrespect to ASW) if it was me and somebody ordered a gun off me then, 2 days later, sent me an email to cancel it, I'd do my best to get the gun out of the door as quickly as possible cos I'd rather have money in the bank than stock on the shelves. I could only do that because I am free to ignore an email. If the buyer phones me up to talk to me we might have an argument but, at the end of it, I could not claim ignorance of the buyers wishes. If this guy was daft enough to rely on email to cancel a legally binding contract then he deserves all he gets. If ASW DO refund him I hope he is eternally grateful. Link to post Share on other sites
L4byr1nth Posted March 31, 2008 Report Share Posted March 31, 2008 Lol sorry, was just trying to sum up everone's opinions. Ben. Link to post Share on other sites
Pablo Posted April 1, 2008 Report Share Posted April 1, 2008 I usually leave that to Jerry Springer. He does it so well. "Give them a call about it. Their number is 0845 3700433. Say Hi from me. Take care of yourself, and each other." Link to post Share on other sites
greg Posted April 1, 2008 Report Share Posted April 1, 2008 Don't forget e'mail is a little one way. If you can get through on the phone (good luck) you are more likely to get your answers. Greg. Link to post Share on other sites
trustno1 Posted April 1, 2008 Report Share Posted April 1, 2008 Ordered a aeg from AirsoftScotland myself online the day before Good Friday, and asked for it to be sprayed 2-tone. Is it a 2 week turnaround from the day you order till it gets to your door or two weeks before they dispach it? Just wondering thats all? Also do you guys know which courier they use? (and before anyone jumps the gun and says *grrrr just ring em* im deaf so don't always find it easy to hear on the phone esp the Scots accent!!) Cheers!! Link to post Share on other sites
Alirowe Posted April 1, 2008 Report Share Posted April 1, 2008 Do you think it's fair that you should leave them with a painted gun that they're unlikely to be able to sell simply because you changed your mind? That's kind of abusing the system IMO. Sorry to interrupt but: It doesn't matter if he thinks it's fair or not, the law states it is: Consumer Protection (Distance Selling) Regulations 2000 under Rights of the Consumer: Cancellation. The consumer has an automatic right to cancel and rescind the contract at any time from formation of the contract until seven working days after the goods are delivered; or for service contracts, seven working days after the contract was formed (this may be before the service has been performed). The only iffy part will be if they consider two toning the gun a standard service offered or a Custom service. There are arguments that it could be considered both. And TBH I'm with L4byr1nth, this is Newbie Discussion so go easy. Link to post Share on other sites
Stealthbomber Posted April 1, 2008 Report Share Posted April 1, 2008 Sorry to interrupt but: It doesn't matter if he thinks it's fair or not, the law states it is: Consumer Protection (Distance Selling) Regulations 2000 under Rights of the Consumer: Cancellation. The consumer has an automatic right to cancel and rescind the contract at any time from formation of the contract until seven working days after the goods are delivered; or for service contracts, seven working days after the contract was formed (this may be before the service has been performed). The only iffy part will be if they consider two toning the gun a standard service offered or a Custom service. There are arguments that it could be considered both. Cobblers. If I buy a 2-tone JG G36 from Action-hobbies (or from ASW) it's a standard item. If I purchase a CA M15 and ask them to paint it bright green it's unquestionably a custom job. Beyond that, as you say, performing the paint job is a service and, under the law you quote, he only has 7 days from the formation of the contract. Oops. And TBH I'm with L4byr1nth, this is Newbie Discussion so go easy. I am. Link to post Share on other sites
Alirowe Posted April 1, 2008 Report Share Posted April 1, 2008 Cobblers. If I buy a 2-tone JG G36 from Action-hobbies (or from ASW) it's a standard item. If I purchase a CA M15 and ask them to paint it bright green it's unquestionably a custom job. Beyond that, as you say, performing the paint job is a service and, under the law you quote, he only has 7 days from the formation of the contract. Oops. It's not Cobblers and I'm not trying to pick a fight, especially not with a mod but... If they offer to paint any gun purchased at a standard rate regardless of preference then you could argue it's a standard service applied to a standard item, like buying a car in a colour of your choosing. The law is very much in favour of protecting the consumer on this one. Even so.... If what he has said is correct and he has emailed them 48 hours after the formation of the contract to cancel then he is still well within his rights as a consumer to do so and receive a full refund. So why "Oops"?? Either way Simpson, you should just phone them to get an answer as soon as you can. Link to post Share on other sites
simpson7647 Posted April 1, 2008 Author Report Share Posted April 1, 2008 ok thanks everyone here, and esp for the people sticking up for me As someone said its a newb forum so why go mental?? thanks all Link to post Share on other sites
Stealthbomber Posted April 1, 2008 Report Share Posted April 1, 2008 ok thanks everyone here, and esp for the people sticking up for me As someone said its a newb forum so why go mental?? thanks all Care to tell us why you changed your mind about purchasing the gun? Link to post Share on other sites
Pablo Posted April 1, 2008 Report Share Posted April 1, 2008 I can't say as I've noticed anyone going mental in here so far. Link to post Share on other sites
trustno1 Posted April 1, 2008 Report Share Posted April 1, 2008 Ordered a aeg from AirsoftScotland myself online the day before Good Friday, and asked for it to be sprayed 2-tone. Is it a 2 week turnaround from the day you order till it gets to your door or two weeks before they dispach it? Just wondering thats all? Also do you guys know which courier they use? (and before anyone jumps the gun and says *grrrr just ring em* im deaf so don't always find it easy to hear on the phone esp the Scots accent!!) Cheers!! Littl bump! Saves having another thread on it! Cheers Link to post Share on other sites
chris u'5 Posted April 1, 2008 Report Share Posted April 1, 2008 C'mon man! You only asked the original question a few hours ago. If you check the forum rules you will see 'bumps' are not allowed anyway. Link to post Share on other sites
trustno1 Posted April 1, 2008 Report Share Posted April 1, 2008 C'mon man! You only asked the original question a few hours ago. If you check the forum rules you will see 'bumps' are not allowed anyway. Opps sorry guys Link to post Share on other sites
Stealthbomber Posted April 1, 2008 Report Share Posted April 1, 2008 Littl bump! Saves having another thread on it! Cheers Honestly, Is there something in this thread that makes people act stupid? You bumped your post (?) and that's not allowed on this forum. I deleted it and you posted it again. Link to post Share on other sites
Recommended Posts
Archived
This topic is now archived and is closed to further replies.