Lock-on Posted May 7, 2009 Report Share Posted May 7, 2009 I would suggest the following is demanded of AB: 1) Send a photo of your broken upper with a printed piece of paper stating your username and date included in the photo to AB 2) Ask AB to send a replacement for the upper to you asap and free of charge, you should not have to pay for shipping a replacement part 3) I see no point in sending the broken upper back providing the photo evidence is provided as such. As somebody already said the broken upper will more than likely end up in a bin. I am sure that WETTI could step up to this and support AB in the replacement process. Let's see what happens with this process before looking at any other options. Yes i'm going to do that, but i don't think it will works... Quote Link to post Share on other sites
Midma Posted May 7, 2009 Report Share Posted May 7, 2009 I think it proves how kindly they take care of their products in the manufactury. Or, maybe it's AB, as some persons will say. Midma Quote Link to post Share on other sites
Lock-on Posted May 7, 2009 Report Share Posted May 7, 2009 Dear Mathieu,Please understand that we're already double check and test all items before we ship out to your customers. We make sure everything is 100% functionable and no broken. It's not our fault. If you don't want to ship back the broken upper receivers to us, we can't help to ship out the replacement to you. One and only one thing I can do is I can ship the upper receiver to you. But is by surface mail. It's the cheapest way and cost effective to you and me. Please accept this offer.ThanksWilliamAirsoft Buddy Quote Link to post Share on other sites
Involved6 Posted May 7, 2009 Report Share Posted May 7, 2009 Very glad I bought from Horizon Tactical. Now if he could just get his stock of CO2 guns in, we'd be golden. A lot of this recent discussion is disconcerting, I must say. Quote Link to post Share on other sites
Nazio Posted May 7, 2009 Report Share Posted May 7, 2009 AB is making an offer for replacement of broken receiver ? I dont believe my own eyes. Quote Link to post Share on other sites
Lock-on Posted May 7, 2009 Report Share Posted May 7, 2009 AB is making an offer for replacement of broken receiver ? I dont believe my own eyes. Nothing... I ask a gift like a mag or something else, but he answer he must paid for that... Quote Link to post Share on other sites
somegirls Posted May 7, 2009 Report Share Posted May 7, 2009 Dear Mathieu,Please understand that we're already double check and test all items before we ship out to your customers. We make sure everything is 100% functionable and no broken. It's not our fault. What a joke. I remember that almost rotten old body someone posted. Maybe it isn't their fault but the postal service fault. The shipment is insured, right? So they have to take care of it. What a bad, bad seller. "Airsoft, where we care about your money... and nothing else." I won't buy from AB again. Actually I have a small group buy running where I'm going to pass on right now. double check and test, like the new hop up rubbers and all that other scum. shady. Quote Link to post Share on other sites
redline Posted May 7, 2009 Report Share Posted May 7, 2009 As I've mentioned many times before. Good luck getting any free replacement part. If no one can replace a faulty barrel, I'd be surprised if anyone actually sends you out a reciever. I'm seriously contemplating jumping over onto the WA boat..too bad I've dunked so much money into my WE. Quote Link to post Share on other sites
Major Dutch Schaeffer Posted May 7, 2009 Report Share Posted May 7, 2009 As I've mentioned many times before. Good luck getting any free replacement part. If no one can replace a faulty barrel, I'd be surprised if anyone actually sends you out a reciever. I'm seriously contemplating jumping over onto the WA boat..too bad I've dunked so much money into my WE. Same for me here, too much disapointment about my rifle, it already cost me far too much (at least more than a stock G&P WOC) and it is currently unusable, it isn't working at all because of design flaws. And I pretend that it is design flaws because many owners are having the same problems on the same parts (charging handle, trigger mechanism, bolt stop). And I can't even sell my gun as second hand without paying for replacement parts (and of course international shipping and customs charges). I'm ###### off to be a guinea pig, helping WE improve their design... Quote Link to post Share on other sites
Midma Posted May 7, 2009 Report Share Posted May 7, 2009 I remember that almost rotten old body someone posted. Mine? Midma Quote Link to post Share on other sites
redline Posted May 7, 2009 Report Share Posted May 7, 2009 Midma, did you ever get a replacement? Quote Link to post Share on other sites
WETTI Posted May 7, 2009 Report Share Posted May 7, 2009 @ Renegadecow: nice Idea, but I was more thinking Aimpoint/Acog(Scope and RD)/Eotech replicas. That particular RD might come in handy if they ever build a GBB Hk416 (for a Terminator 4 loadout) @Newcomer: not just the mags, the entire Co2 lineup seems vastly delayed Delay...?? We can barely keep up with the shipping demand! Pls contact you local suppliers/dealers for them. If they don't have it, then demand them. I only supply to dealers who would put in an order... what can I do? They're available & lots are being shipped as we speak to European dealers who's pre-ordered them months ago... Individual CO2 mags are also available for ordering. WETTI Quote Link to post Share on other sites
Midma Posted May 7, 2009 Report Share Posted May 7, 2009 Midma, did you ever get a replacement? Yes of course, but I'm waiting for the internal parts, which are in France now, they arrived soon. Midma Quote Link to post Share on other sites
Lock-on Posted May 7, 2009 Report Share Posted May 7, 2009 (edited) Do you get the replacement from AB ? Edited May 7, 2009 by Lock-on Quote Link to post Share on other sites
WETTI Posted May 7, 2009 Report Share Posted May 7, 2009 Welcome to the real world of WE and their false claims. False claims...you say?? We have delivered as promised, ALL the CO2 guns are shipping as I wrote this. A bunch of CO2 guns are being shipped to the U.S. Rangers for an official evaluation end of the month at the 5th RTB in Georgia at Camp Merrill. The real world...?? The real world is our guns are gaining tremendous acceptance with players around the world, as well as with the mil/LE community. Go figure. Quote Link to post Share on other sites
Carsten Posted May 7, 2009 Report Share Posted May 7, 2009 I think everyone should calm down,.. now. ..and I have full confidence that everything will work,.. just a bit more time.. Quote Link to post Share on other sites
HSOJGNILRAD Posted May 7, 2009 Report Share Posted May 7, 2009 False claims...you say?? We have delivered as promised, ALL the CO2 guns are shipping as I wrote this. A bunch of CO2 guns are being shipped to the U.S. Rangers for an official evaluation end of the month at the 5th RTB in Georgia at Camp Merrill. The real world...?? The real world is our guns are gaining tremendous acceptance with players around the world, as well as with the mil/LE community. Go figure. damn to bad guys like us cant get our hands on those......By the way my gun is shooting very impressively right now and after what Otto has said about the new 6.02's I cant wait till mine arrives. Things are looking really good on my end right now. Cant wait for the 6.02!!! Quote Link to post Share on other sites
redline Posted May 7, 2009 Report Share Posted May 7, 2009 Yes, false claims. Claims of providing good service. I had to BUY my so called "replacement" barrel that was said to have been replaced OVER a month ago! Do I have to repeat explaining my experience? Hearing both WETTI and AB saying a new one will be sent out "later this week" 3-4 times get's old. Not only that, AB said they were out of stock. They weren't. Proven when I ordered one from them and recieved. I pretty much had given up on the fact that a replacement will be sent. Not only that, it doesn't fit! So that means its my brass housing that's defective. AS mentioned in my previous post, it looked as though someone at the factory SANDED the orignal carbine length barrel in order for it to fit in a faulty housing, rather than install a properly milled or cnced housing (my guess is that they didn't want to waste the housing). This is the reason the original provided CQB barrel and now the new chrome barrel doesn't fit. So what did I do? I ORDERED the damn housing, so the proper barrels will fit. knowing well that a newly designed one is on its way in order to use C02. That's another thing I'm gonna have to order. And what about people's experience with ordering the new hop-up?! Its like winning the lottery. You have to order 5 of them, hoping one would not be defective. Again, this is my experience. Perhaps others have been fortunate. Quote Link to post Share on other sites
aidan mc Posted May 7, 2009 Report Share Posted May 7, 2009 I'm really thinking about boycotting AB lol you and what army, dude i hope you change your tone when your dealing with overseas dealers, maybe thats why you get no love from AB. do you even use your M4 in the field? looks so freash and so clean clean. i deal with AB once a week, no problems what so ever. sent me the wrong hop rubbers the other week, so he send 5 at no change. maybe if you didnt air your dirty washing before you email you would get a better response from them eh. some of yous need to dry your eyes and harden the f**k up, i hope your not like this when your playing the sport! every other airsoft riffle has it problems the world isnt perfect. Quote Link to post Share on other sites
eyefrequency Posted May 7, 2009 Report Share Posted May 7, 2009 (edited) lol you and what army, dude i hope you change your tone when your dealing with overseas dealers, maybe thats why you get no love from AB. do you even use your M4 in the field? looks so freash and so clean clean. i deal with AB once a week, no problems what so ever. sent me the wrong hop rubbers the other week, so he send 5 at no change. maybe if you didnt air your dirty washing before you email you would get a better response from them eh. some of yous need to dry your eyes and harden the f**k up, i hope your not like this when your playing the sport! every other airsoft riffle has it problems the world isnt perfect. Whoa. We've got a certified swingin d*ck on our hands. What branch are you from, New Zealander? You need to STFU. Sh*t service shouldn't be tolerated. AB needs to get their sh*t together. Edited May 7, 2009 by eyefrequency Quote Link to post Share on other sites
redline Posted May 7, 2009 Report Share Posted May 7, 2009 When it comes to AB, buying stuff from them isn't an issue. Its them saying they're gonna do something, and they don't. How do you explain "Sorry, we can't send you a replacement barrel, because its out of stock"...but its magicaly "in stock" when I want to pay for it, to replace my defective one. Quote Link to post Share on other sites
rottenotto Posted May 7, 2009 Report Share Posted May 7, 2009 lol....lots of excitement here today, I just tuned in. Man. Quote Link to post Share on other sites
WETTI Posted May 7, 2009 Report Share Posted May 7, 2009 Yes, you experience is intriguing indeed. I tried to offer you help, but you couldn't wait for help to arrive...what can I say? As I've said: Your replacement barrel is STILL sitting in front of me. You expect me to sent you a free replacement after all the things you've said about our product & our company? Get a grip, buddy!! I took your words & trust what you said without seeing any proof (despite there's NOT A SINGLE case like yours happening anywhere else in the world), but now I'm not too sure... I don't know who you are & I don't know what your intention is; but we've been offering excellent service & great support to all our customers & dealers worldwide, just ask around. I do not know you, so why would I be treating you any different. You had an issue with one of our dealers, so I tried to help. What exactly did I 'claimed'?? Did I say I would service everyone here?? From the very beginning, I've STATED: 'PM me & I'll see what I can do'. Some issues I can help with, & some I couldn't. It's that simple. WETTI Yes, false claims. Claims of providing good service. I had to BUY my so called "replacement" barrel that was said to have been replaced OVER a month ago! Do I have to repeat explaining my experience? Hearing both WETTI and AB saying a new one will be sent out "later this week" 3-4 times get's old. Not only that, AB said they were out of stock. They weren't. Proven when I ordered one from them and recieved. I pretty much had given up on the fact that a replacement will be sent. Not only that, it doesn't fit! So that means its my brass housing that's defective. AS mentioned in my previous post, it looked as though someone at the factory SANDED the orignal carbine length barrel in order for it to fit in a faulty housing, rather than install a properly milled or cnced housing (my guess is that they didn't want to waste the housing). This is the reason the original provided CQB barrel and now the new chrome barrel doesn't fit. So what did I do? I ORDERED the damn housing, so the proper barrels will fit. knowing well that a newly designed one is on its way in order to use C02. That's another thing I'm gonna have to order. And what about people's experience with ordering the new hop-up?! Its like winning the lottery. You have to order 5 of them, hoping one would not be defective. Again, this is my experience. Perhaps others have been fortunate. Quote Link to post Share on other sites
aidan mc Posted May 7, 2009 Report Share Posted May 7, 2009 When it comes to AB, buying stuff from them isn't an issue. Its them saying they're gonna do something, and they don't. How do you explain "Sorry, we can't send you a replacement barrel, because its out of stock"...but its magicaly "in stock" when I want to pay for it, to replace my defective one. maybe they have stock for sale, and stock for replacements....... Quote Link to post Share on other sites
redline Posted May 7, 2009 Report Share Posted May 7, 2009 I've offered many times to ship out my barrel to you so you can inspect it. And no, I don't expect any help from you guys anymore, because from my experience, its been nothing but empty promises. How many times have you said via PM "I'll have someone ship out the barrel later this week." ?!! How many times have you asked for my mailing address, so you can ship it out??! And as previously stated, its not the barrel that's defective. Its the housing. And this too, I offered to ship it out so you guys can inspect it. But nothing. No response. So I figured, you guys would rather turn a blind eye towards faulty manuf. process. Please explain, how is it that the original long barrel, easily fits into the housing, but not the supplied CQB or the new chrome barrel? And, YES, I'm allowed to express my opinions and experience, and you know what? It hasn't been good. Do you want me to lie about it? I don't recall slandering, or calling WETTI a "bad" company. I only shared what I've gone through thus far. Quote Link to post Share on other sites
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