KaRcop Posted February 8, 2014 Report Share Posted February 8, 2014 I thought it worthwhile sharing my experience with these guys. From my understanding Eagle6 started out as a gun upgrading service and have since expanded to become a retailer of parts and RIF's. I have now spent quite a lot of money with these guys as I used them to buy parts for a dual sector gear build. In general they've been fine, with decent stock levels and average shipping times - not always the fastest to ship things but normally not bad. I wanted to share a recent experience, however, as they've been average to decent for most transactions where there has been no problems with my order. But recently I ordered a spare part from them and they shipped it to the wrong address. My billing and shipping addresses were different and they sent it to the billing address; inconvenient, but not necessarily a deal breaker. Now I always try to give people a chance to make things right - I will never just slam someone because of a one-off mistake that anyone could make. So I got in touch through their support email, included all of my receipts etc. and some pictures to show that this had been sent to the wrong address, to ask for a refund on the shipping to cover my cost (at their expense) to get the parcel to where it was meant to be. Nothing. Not a peep. I've now emailed them five times, over the course of a few weeks and not got any response at all - and the icing on the cake is that they used a shipping service that was not only not what I paid for, but also was much cheaper that what I was charged for shipping. In short - if there's no problem with your order then you'll probably be OK, but if they screw it up then you're on your own, out of pocket. I have to say, I've had this kind of experience with overseas retailers before (mainly small-scale HK ones), but to get this kind of service from a UK retailer is frankly unacceptable and I will not be using them again. Quote Link to post Share on other sites
LordElpus Posted February 8, 2014 Report Share Posted February 8, 2014 to be fair i think your conclusion covers the majority of airsoft shops in the uk. Great when all is good (bar a couple of course) but not so good to terrible when things go wrong.Had good dealings with this firm so far but then nothing has gone wrong for me yet. Quote Link to post Share on other sites
christhesecond Posted February 8, 2014 Report Share Posted February 8, 2014 Have you tried ringing them? Quote Link to post Share on other sites
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