Jump to content
Sign in to follow this  

Eagle6 Airsoft - Retail

Recommended Posts

I thought it worthwhile sharing my experience with these guys. From my understanding Eagle6 started out as a gun upgrading service and have since expanded to become a retailer of parts and RIF's. I have now spent quite a lot of money with these guys as I used them to buy parts for a dual sector gear build. In general they've been fine, with decent stock levels and average shipping times - not always the fastest to ship things but normally not bad.


I wanted to share a recent experience, however, as they've been average to decent for most transactions where there has been no problems with my order. But recently I ordered a spare part from them and they shipped it to the wrong address. My billing and shipping addresses were different and they sent it to the billing address; inconvenient, but not necessarily a deal breaker. Now I always try to give people a chance to make things right - I will never just slam someone because of a one-off mistake that anyone could make. So I got in touch through their support email, included all of my receipts etc. and some pictures to show that this had been sent to the wrong address, to ask for a refund on the shipping to cover my cost (at their expense) to get the parcel to where it was meant to be. Nothing. Not a peep. I've now emailed them five times, over the course of a few weeks and not got any response at all - and the icing on the cake is that they used a shipping service that was not only not what I paid for, but also was much cheaper that what I was charged for shipping.


In short - if there's no problem with your order then you'll probably be OK, but if they screw it up then you're on your own, out of pocket. I have to say, I've had this kind of experience with overseas retailers before (mainly small-scale HK ones), but to get this kind of service from a UK retailer is frankly unacceptable and I will not be using them again.

Share this post

Link to post
Share on other sites

to be fair i think your conclusion covers the majority of airsoft shops in the uk. Great when all is good (bar a couple of course) but not so good to terrible when things go wrong.

Had good dealings with this firm so far but then nothing has gone wrong for me yet.

Share this post

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
Sign in to follow this  


Important Information

By using this site, you agree to our Terms of Use and the use of session cookies.