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j3T

Issue with refund from UNcompany

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I ordered a custom pistol and some parts from UNcompany a little more than 2 months ago. They informed me it was out of stock (although it said in stock on the website) and I selected a different custom replica. Everything calculated the value of the modified order was 145,21 USD less than the original order. I have been asking about the refund for the difference in value since the custom replica arrived. They gave me some ridiculous excuses (for example that their boss was on a business trip and they were unable to process a refund).

 

The last communication that I received from them was more than 2 weeks ago. I have since then send 3 new emails which were never answered. I can only assume they decided to not refund me my money. I've been a regular customer of UNcompany for the past years but this is unheard of. I consider this theft. It's been too long to file a paypal claim, so that's no longer a possibility. Does anyone have any idea's for other steps that I can take against them?

 

Thank you for reading.

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call your bank or cc company and explain the situation(bring proof if you talk in person) and they may be able to help out where paypal can't.

 

Beyond that, contact a hong kong member here and maybe someone will be kind enough to help you. Having a representative talk to them in person may motivate them to process the refund.

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But if I do a chargeback on a credit card that is used with Paypal I will likely lose my account, no?

 

Would filing a complaint with the local police make a difference? I realise it's probably not worth their their for such an international theft but still.

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call your bank or cc company and explain the situation(bring proof if you talk in person) and they may be able to help out where paypal can't.

 

Beyond that, contact a hong kong member here and maybe someone will be kind enough to help you. Having a representative talk to them in person may motivate them to process the refund.

 

To expand on what Horsem4n said, I would first call Paypal to notify them of the situation. Even though the duration for filing a claim has run out, they are still able to make a note on your account. After you do so, initiate a chargeback with your CC for the amount owed.

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I can happily report I got a refund today from UNco. They send it as a regular payment so I lost 7,85$ on it but I'll take what I can get after 2 months.

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You'r lucky, I once battled UNCO for a refund which took 11months to get back. I used to spend big loyally with them for about 5 years straight. They lost my business forever back in 2012, I havn't used them since and wouldn't use them again ever. 

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