LoneWolf Posted February 28, 2006 Report Share Posted February 28, 2006 I placed a order for a Systema PTW M4 after numerous phone calls which confirmed that it was a Generation 3 PTW. I payed via. credit card, ofcoarse the funds were taken off my account IMIDIETLY after paying. I called them Thursday 16 and confirmed that I had payed. They said everything is cool and that they will ship Friday the 17'th. Monday 20'th no package came. Nothing came on the 21'st. I decided to give them a phone call, to which they told me they did not ship my PTW because it is faulty and missfeeds! WTF?? They told me they will fix it and that they will call me Wednesday. Wednesday 22'nd came, no phone call, so I called them. They told me that they didn't have time, and that they will call me Thursday. Guess what? No call Thursday, and nothing Friday. Finally, I got a phone call Saturday, telling me that the rifle has been fixed and will be at my house Tuesday the 28'th. And here it is. I open the box, lift the rifle and I feel that it is light, I flip it to the other side to check out the markings, and I see this: Some of you will say it's no big deal. I'm sorry, but this is a NEW rifle, not a B-Grade. Then came another shock. The barrel is aluminium, which means that THIS RIFLE IS A GEN2 NOT A GEN3 WHICH I PAYED FOR. When I called Safara Softair for explanations, I was told to call back in ten minutes. When I called back in 20minutes, the line was busy. The line was busy for over 3hours, NON STOP!! (I have callback on my phone, when the line is free I get a call from Vodafone, the line was busy for the whole time!!) These are the culprits: www.safarasoftair.com Until I clear this matter up, I consider Safari to be über poop! DO NOT BUY FROM THEM!! Italian and Greek customers will be familiar with them, although other European players will be too. *fruitcage*!, Mike ™ Link to post Share on other sites
Evert 72 Posted February 28, 2006 Report Share Posted February 28, 2006 Wow that sucks. I can see why you find that to be a big deal. Id be real annoyed if that happened to me. Link to post Share on other sites
MooCow Posted February 28, 2006 Report Share Posted February 28, 2006 another one to the list. Link to post Share on other sites
Ubar Posted February 28, 2006 Report Share Posted February 28, 2006 meh, this is the first complaint ive heard about them. If youre dissatisfied, get your money back from your credit card company and send it back Link to post Share on other sites
LoneWolf Posted February 28, 2006 Author Report Share Posted February 28, 2006 meh, this is the first complaint ive heard about them. If youre dissatisfied, get your money back from your credit card company and send it back <{POST_SNAPBACK}> First complaint? I can't wait until Solo get's here and talks about his experience with Safara. God, why didn't I listen to him And I'm sure plenty more people would like to set Safara ablaze. Dissatisfied? My friend, I'm *fruitcage* ######. *fruitcage* THIS!!, Mike ™ Link to post Share on other sites
DirtyMoFo Posted February 28, 2006 Report Share Posted February 28, 2006 thats not impressive.... keep nagging untill they sort it out, thats not good enough! hope you get it sorted mate! DM Link to post Share on other sites
casey_cole Posted February 28, 2006 Report Share Posted February 28, 2006 Bad luck mate - seems that with the VCR imminent (though I know it doesn't affect these guys) lots of traders are grabbing the money and running. +1 for being able to afford a PTW and having the cajones to complain to a big company. CC Edit: Just noticed this amusing typo on safarasoftair :- "pss2 shotgun stock shotgun custom lover frame for aps2: fits sv-ex-mkI." Sounds like some sort of S&M equipment... Link to post Share on other sites
onizuka-gto Posted February 28, 2006 Report Share Posted February 28, 2006 im just gonna keep track of this, if only to see what Solo reply will be. I'm gussing somewhere along the lines of: "I told you so" Anyhow, at leased you did it on your credit card, and you can still get your money back, small consolatings but nothing better then the knowledge you have refund, even if the company doesn't want to talk you or not. Link to post Share on other sites
airsofter22 Posted February 28, 2006 Report Share Posted February 28, 2006 That sucks, hope all goes well, but carry on putting pressure on them until they rectify it. Link to post Share on other sites
Neoshi Posted February 28, 2006 Report Share Posted February 28, 2006 VISA? money back? it is the wrong item afterall... Link to post Share on other sites
bjorn Posted February 28, 2006 Report Share Posted February 28, 2006 Damn, I sent them an email asking about PTw-s and ordering from them etc. Guess what - I havent received an answer yet and it has been a few days already. I guess its because I specifically asked them about the genereations of PTW-s :D LOL Link to post Share on other sites
Death By Cadbury Posted February 28, 2006 Report Share Posted February 28, 2006 if it wasnt exactly what you ordered, as you ordered it, then back it goes. end of story. Link to post Share on other sites
Shard Posted February 28, 2006 Report Share Posted February 28, 2006 Unlucky mate , you dont pay that kind of cash to get not only not what you ordered, but also something scratched to boot. I doubt they would buy a car brand new out the showroom if the dealer ran a key down the side before handing it over. Hope you get it all sorted ! Link to post Share on other sites
Qhs Posted February 28, 2006 Report Share Posted February 28, 2006 Sorry to hear Mike. I hope this well be straightened out soon. If you did pay with a credit card then you can get your money back. Oh man...Solo is going to scold you. Link to post Share on other sites
stevorob Posted February 28, 2006 Report Share Posted February 28, 2006 What everyone else said. I guess it boils down to you not getting what you paid for. Call the credit card, get your money back, and return the item. To boot, you got a damaged item. I would get a refund just for that anyways. That's bad business practice doing that **** to customers. Link to post Share on other sites
joeking27 Posted February 28, 2006 Report Share Posted February 28, 2006 Bad luck mate - seems that with the VCR imminent (though I know it doesn't affect these guys) lots of traders are grabbing the money and running. <{POST_SNAPBACK}> -1 to your intel stats. Lonepuppy is in Italy. Safara are somewhere on the continent. Not really affected by the VCR... Link to post Share on other sites
Catman Posted February 28, 2006 Report Share Posted February 28, 2006 ouch that sucks Hope it gets sorted Link to post Share on other sites
bigphish038 Posted February 28, 2006 Report Share Posted February 28, 2006 Sorry to say.. But you got owned =P Link to post Share on other sites
systema Posted February 28, 2006 Report Share Posted February 28, 2006 I woudn't say "owned" is the right word here. More like gipped. Get a refund, buddy. Link to post Share on other sites
Solo Posted February 28, 2006 Report Share Posted February 28, 2006 Dang Mikey Another fraud. It's fraud. I was hoping yours would be a different case, but it isn't. I can not express in civil and mature form my disappointment (to say the least) for this. I would personally take them to court, as I think this behaviour is intentional, not by chance. There is a known pattern (I tired telling you back then), now coming up amon Italian players. It's now in the form of a heavy complaint/boycott thread on an Italian forum, here: http://forum.softairmania.it/viewtopic.php?t=1852 12 pages of bad comments and sad stories. I'm in there too (though I got so angry at the time that I did solve my situation). And Mike, the most serious thing here is not the scratch, but the fact that the rifle is 2nd gen. Old stock, probably even used by them in demos. Link to post Share on other sites
Solo Posted February 28, 2006 Report Share Posted February 28, 2006 Okay, I just wrote Kumi Yoshida a quick memo. Kumi is CEO of Systema. I will try to keep this thread updated on my results. If any. My intent is to help Mike get his money back and bring Safarà down in shame. Ciao darling, I'm writing you to let you know that a young friend of mine - Mike, son of diplomatic personnel temporarily residing in Italy - has been tricked in a heavily fraudulent way by a known Italian Systema retailer, named Safarà (http://www.safarasoftair.com/). Upon my supervision, Mike had decided to purchase a new, 3rd generation Professional Training Weapon M4A1 here in Italy. Mike is a young and nice guy who - though wealthy - has limited economical capabilities due to his age. You can imagine what effort it is for him to pay cash on the nail for a rifle such as a new Systema PTW. Well, after contacting Safarà, Mike was assured they had in stock a 3rd generation - I say again, 3rd generation - new in the box Systema PTW M4A1. The rifle would be shipped immediately. He made immediate payment via credit card on their online application. After a still to be investigated inexplicable long delay to receive the rifle home, here in Rome (Safarà is located up north, in a customs free area of Italy called "San Marino"), Mike sadly discovered that the rifle he received was a 2nd generation (possibly used by them for demoing purposes, judging by the poor state of the rifle - scratched). It seems like the shop is now unreachable by phone. Dear Kumi, I am asking for your help to solve this situation in the best and fastest possible manner. I am thinking of writing Visele as well to let them know that what I believe to be an official Italian retailer such as this one may get away with these low-life, fraudulent bad-business makers. Hoping to hear soon from you, my best as always. Fil Sorry that this had to happen to you, Mike. Link to post Share on other sites
Qhs Posted February 28, 2006 Report Share Posted February 28, 2006 Fil, it might be good to mention the puzzling fact that Safara told Mike that the PTW that he ordered was faulty and misfeeding even after it was "supposedly" new in the box. Link to post Share on other sites
Solo Posted February 28, 2006 Report Share Posted February 28, 2006 Yes. Will do that, too. Waiting for her to answer me first. Mike has PMmed me with other sweet info. Stuff he was told by them. Like the fact that this rifle had come in a month ago. She's really busy lately, working hard (she works up to 20 hours per day, I am not kidding). Not sure this will lead us anywhere, but at least, let us try Link to post Share on other sites
LoneWolf Posted February 28, 2006 Author Report Share Posted February 28, 2006 We shall go on to the end, we shall fight Safara Airsoft, we shall fight on the seas and oceans, we shall fight with growing confidence and growing strength in the air, we shall defend our 3'rd Gen PTW, whatever the cost may be, we shall fight on the internet, we shall fight on Arnies, we shall fight in the General Discussion section and via e-mail, we shall fight side-by-side with my MasterCard bank to re-claim the funds; we shall never surrender. Strength and honor! All the best, Mike ™ Link to post Share on other sites
Solo Posted February 28, 2006 Report Share Posted February 28, 2006 hahahah... glad to hear you in this kind of spirit. And it's all agreed Link to post Share on other sites
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