leadluke Posted July 20, 2006 Report Share Posted July 20, 2006 We rely on reputation to build, and feedback to improve our service. We have a lot of pleased customers, please see our website feedback by clicking HERE and ASCUK forum feedback by clicking HERE. Feel free to post with your encouraging ASUK experience. Thanks Link to post Share on other sites
Senor Bear Posted October 28, 2006 Report Share Posted October 28, 2006 I think it would be a good idea to have "on order" items sent separately from the rest of an order, if the rest is in stock. I have missed an important delivery because of this. This is a system used by many other retailers. Link to post Share on other sites
leadluke Posted October 28, 2006 Author Report Share Posted October 28, 2006 We do make customers aware that an on order item will take longer, and we DO state that we can do what you have said, if you ask. When you buy a product on order the last line of the information paragraph everybody is shown (whether you read it or not is up to you) states, "If you require the products that are currently in stock immediately, please advise us of this and we will despatch the available items separately". We can't know that you needed some of the items asap if we are not made aware. Link to post Share on other sites
Senor Bear Posted October 28, 2006 Report Share Posted October 28, 2006 All is good. Royal Mail have...sa....sav.....saved the day!? I forgot that it was special delivery, don't I look silly Link to post Share on other sites
leadluke Posted October 29, 2006 Author Report Share Posted October 29, 2006 No problem at least it's all sorted! Link to post Share on other sites
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