Dentonboy Posted August 11, 2006 Report Share Posted August 11, 2006 Give them a ring. I am sure they'll 'sort it aht'! Link to post Share on other sites
FlashBulb Posted August 11, 2006 Author Report Share Posted August 11, 2006 Yeah, I'm going to give them a call today. For Pete's sake, this is out of controll. Let's see, its 7:45 AM here, that would make it 8:45 PM there I guess.... Well, I'll try them... Link to post Share on other sites
FlashBulb Posted August 11, 2006 Author Report Share Posted August 11, 2006 Ok guys. The number that you gave me was apparently the show room, they said they couldn't answer my question about incorrect shipments. So, the nice lady redirected me to call another service number: (with the country code): 011-852-289-33930 So, as I understand, this is the service phonse number for UN Co. guys! I called it, and I only got a languge that I counldn't understand, apprenetly, "hello" or something (maybe "hold"?), and then the person hung up I presume. I waited a good minute and there was no responding at all, then I hung up. What the heck do I do now? Try again later tonight? Link to post Share on other sites
ChrisWPA Posted August 11, 2006 Report Share Posted August 11, 2006 "Dear sir, Thanks for your advance. We will try our best to provide great service to our customers. regards, sales, UN Company. " just got that in my email Link to post Share on other sites
barrakuda Posted August 11, 2006 Report Share Posted August 11, 2006 I'll send them a new mail, hope this time they will answer it. Gafes> Tu debieras hacer lo mismo y porfavor cuenta como te va. Sorry for the spanish thing, but G is from mexico so he speaks spanish same as i do. Link to post Share on other sites
FlashBulb Posted August 11, 2006 Author Report Share Posted August 11, 2006 Well, I dialed them up and got a hold of them! They sent an e-mail promptly to me (within a minute) telling me what to do about the situation. Here's what they said in a nutshell: Send the gun back, and they will credit my account plus shipping, and they will ship out the new product with the cash creditited to my account. I am very pleased with theservice that UN is providing, I just hope everything follows through and works out perfectly. I'll keep you guys posted. Link to post Share on other sites
ChrisWPA Posted August 11, 2006 Report Share Posted August 11, 2006 oh, thats b/c i told them to be nice to you, guess it worked? Link to post Share on other sites
Hauk Posted August 11, 2006 Report Share Posted August 11, 2006 oh, thats b/c i told them to be nice to you, guess it worked? <{POST_SNAPBACK}> eh no, they've been known to be really apologetic to people if something goes wrong. So I doubt you had any real influence. Hauk Link to post Share on other sites
ChrisWPA Posted August 11, 2006 Report Share Posted August 11, 2006 awww, yu r teh meeni, i wantd to feal leik i waz a big halp! Link to post Share on other sites
Moriquende Posted August 11, 2006 Report Share Posted August 11, 2006 Link to post Share on other sites
ChrisWPA Posted August 11, 2006 Report Share Posted August 11, 2006 hehe, i r spel gewd? Link to post Share on other sites
AGuy Posted August 11, 2006 Report Share Posted August 11, 2006 Dont do that again or i am agoing ta -1 repUtate euw Link to post Share on other sites
gafes Posted August 11, 2006 Report Share Posted August 11, 2006 I'll send them a new mail, hope this time they will answer it. Gafes> Tu debieras hacer lo mismo y porfavor cuenta como te va. Sorry for the spanish thing, but G is from mexico so he speaks spanish same as i do. <{POST_SNAPBACK}> Barrakuda - Pues UPS todavia no termina la investigación y no me ha da una resolucion, asi que sigo esperando. Lo que me molesta es que en el pedimento de importacion ya dice que es un faltante de origen, por lo tanto es problema de UN, pero UPS no da su resolución y hasta que salga esa resolucion UN no se hace responsable. All you guys - Still no got a resolution from UPS, so i have to wait till they end the investigation, although in my import incom it mark origin fault but UN doesn´t make responsible until UPS make a resolution. So wait is the only thing that left me. Link to post Share on other sites
FlashBulb Posted August 12, 2006 Author Report Share Posted August 12, 2006 Jeez... I alway's try to get my orders shipped by SppedPost, which delivers as USPS here in the states. I'm sure everyone is aware of this, but if you order from overseas, choose SpeedPost first before any option! Link to post Share on other sites
ChrisWPA Posted August 12, 2006 Report Share Posted August 12, 2006 well, im getting my gun in the mail today, not from uncompany, but wtf? worth telling Link to post Share on other sites
ronburgundy__ Posted August 12, 2006 Report Share Posted August 12, 2006 Thanks for telling us you have some really good information I got my order from UNco today, everything was there. It wasnt any guns or anything, just some hopup parts. Link to post Share on other sites
no1rc3ur Posted August 13, 2006 Report Share Posted August 13, 2006 well, i just placed an M4 order from UNco. we'll see how it turns out Link to post Share on other sites
Hauk Posted August 13, 2006 Report Share Posted August 13, 2006 Any updates Flashbulb? Did they reply to anyones email as to whats been going on? Cheers Hauk Link to post Share on other sites
ChrisWPA Posted August 13, 2006 Report Share Posted August 13, 2006 well, since they seem to reply to me, lemme ask Link to post Share on other sites
Hauk Posted August 13, 2006 Report Share Posted August 13, 2006 Coolo, I've sent the same e-mail I sent them a few days ago to their tech@uncompany.com address. So now I've sent it to their 'sales' and 'tech' addresses. No reply as of yet. Hauk Link to post Share on other sites
Sig552 Posted August 13, 2006 Report Share Posted August 13, 2006 UNco. sent me the wrong metal body once before. I wanted a guarder metal body w/ colt trades and I got a metal body with stoner rifle trade marks. The difference of the model numbers (on their site) was something like one had a (k) and the other didn't, so I can see how they messed up. I didn't feel like sending it back, so I went ahead and just kept it. Link to post Share on other sites
gafes Posted August 14, 2006 Report Share Posted August 14, 2006 I just got a response from UNco they said to send them pictures of my package so they can see everything is in order and send me the G36c that is missing. Great Link to post Share on other sites
Moriquende Posted August 14, 2006 Report Share Posted August 14, 2006 I still haven't got any response Link to post Share on other sites
Hauk Posted August 14, 2006 Report Share Posted August 14, 2006 Me neither. And that's to both of their addresses. Hauk Link to post Share on other sites
Tek-Spec Posted August 14, 2006 Report Share Posted August 14, 2006 I have 2 large orders which should arrive this week from them, hope they get it right :-s ive had mix up orders in the past from Unco so its not uncommon. Hope they sort out whatever the problem is as i like shopping with them, makes me all tingley when i order lol Link to post Share on other sites
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