[Growing problems with Distance selling regs]

yeah cant say much about the sas situation because of the impending court case but both my local and his local trading standards have begun a criminal investigation into him. He's had many many complaints to trading standards in the last couple of months let alone years

[Growing problems with Distance selling regs]

I understand your point but he didn't refuse my custom. He took the money and agreed the sale/contract hence the DSR come into effect. If he had refused the custom before a contract was agreed I think you might possibly be right in that case but i'd have to check closer on that.

 

You must be really bored

[Growing problems with Distance selling regs]

I asked him why the delivery hadn't happened and why id been charged £2.50 over what I was told on the bill. No raised voices just a question asked. My guess is he was flapping because he hadn't sent it out but thats just my opinion

 

Its different with online stores because of the distance selling regulations

[Growing problems with Distance selling regs]

That may me true for most online retail as you say but i think they are still required to inform you of it. It didnt arrive on the Monday either though

[Growing problems with Distance selling regs]

Dont suppose anyone knows elite airsofts business address?

[Growing problems with Distance selling regs]

Mr Reddington didnt bother to tell me about it and there was no Saturday delivery anyway. He cant legally just cancel the order in a fit of pique anyway which is what he has done.

[Growing problems with Distance selling regs]

That ill give you but it does break laws when they charge you more than they say.

[Growing problems with Distance selling regs]

I dont know what it is but lately there seems to be more traders willing to break distance selling regs thinking they can get away with it.

 

First one Special airsoft supplies, (yes i know i should have done research before using him) On the plus side Trading standards are now starting a criminal investigation into his sharp and it seems illegal practices. It seems he has been up to this for a looooong time.

 

Second though was elite airsoft, I ordered and paid for next day delivery. Now admittedly it was ordered on the Friday but there was nothing stating that it wouldn't be delivered next day when i went through the purchase process. I was even charged more than the £9.50 quoted for the next day delivery. It was only when I received the confirmation email did I find out I was actually charged 11.99 for postage instead. When I phoned to query this and spoke to Mr. Reddington I was frankly met with a shocking attitude and was hung up on a couple of times. All for asking the question. He then emailed me, cancelled my order telling me to go bother someone else. He also stated he recalled the order through parcelforce. This is not allowed under their own rules and when I spoke to parcelforce about it they said there had never been any delivery for my address. So it seems Reddington lied and was caught out in that lie. I will be taking action over this through the appropriate means as its actually against distance selling regs to do this.

 

I dont want people or cronies coming on here and eulogising either firm I was wondering has anyone else has had problems like this within airsoft or other aspects of buying online?