the_lurker Posted June 30, 2005 Report Share Posted June 30, 2005 Hi, Not sure if this is the right forum, but at least my thread will get read here! On the 20th June I ordered a pair of Turbo Fan ESS goggles from EPSGOGGLES.COM I had already ordered from this company before, and was very pleased with the speedy delivery of my ESS ICE 2.4 Glasses. I paid via paypal, and received the e-mail receipt etc. On the 21st June I received an e-mail from Sue Maltby from EPS. She told me that the last pair of Turbo Fans had been sold at the weekend, but a new lot would be in soon. She expected to get the goggles shipped to me early the following week. I accepted this. As of yesterday (29th June) I still had no goggles, so I sent a brief e-mail to Sue asking for an update. Checking my e-mails today I saw I had no response, so I decided to ring EPS to find out what was happening. The phone number given on the web site is "not known". I then tried the FAX number this too is "not known" I am getting increasingly worried about this, as the company has almost £100 of my cash, and I have no goggles to show for it. Does anyone live near the factory [EPS UK Limited, Unit 12 No Mill, The Wharf, Shardlow, Derbyshire,DE72 2GH] (to tell me if the company still exists), or have any ideas what I ought to do? Thanks in advance Lurker Link to post Share on other sites
Tinkerton Posted June 30, 2005 Report Share Posted June 30, 2005 did they specifically say "we'll have some within the next week, dont worry!" or did they just say "soon" becuase your version of soon and my version, and most likely their version, is a whole lot different. just keep emailing them / phoning and try and get an update. Link to post Share on other sites
the_lurker Posted June 30, 2005 Author Report Share Posted June 30, 2005 did they specifically say "we'll have some within the next week, dont worry!" or did they just say "soon" becuase your version of soon and my version, and most likely their version, is a whole lot different. just keep emailing them / phoning and try and get an update. <{POST_SNAPBACK}> Fair enough, but in her e-mail Sue Malby states Hi Guy Thanks for your order on line I sold the last pair of Turbo CAMS at a show at the weekend, expecting new delivery towards end of this week which means they will be with you early next week. Sorry if this causes any problems. Regards Sue Maltby Thus I would have thought I'd have them by now. Link to post Share on other sites
the_lurker Posted July 1, 2005 Author Report Share Posted July 1, 2005 Looks like I may have been a little hasty. Contacted today by EPSGOOGLES. Hope to get my goggs early next week. Will update later... Thanks Lurker Link to post Share on other sites
the_lurker Posted July 4, 2005 Author Report Share Posted July 4, 2005 An update. EPS got back to me. Very apologetic. Goods arrived today, with a free gift for making me wait. No problems here. Lurker out. Link to post Share on other sites
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