gunlock34 Posted September 18, 2015 Report Share Posted September 18, 2015 The Guns modify RMR slide has been released for a while. I have run into a issue of it. first of all, the slide kit does not arrive with the screws for installing RMR on the slide. The Poles for installing the RMR was broken during test firing. one of the pole breaks apart from the slide.I have contacted GM’s FB and customer service. Unfortunately the outcome was terrible. As in the capture pics will show the conversation log (if there’s is any translation mistake please remind me.) Briefly, I have contacted GM’s customer service about the above issue. The CS has a to claim that the issue was not effected by the slide’s quality or material. It was my fault of breaking it. CS said I used brute force to tighten the screw and by brute force making the pole tears apart from the slide. As I said it was broken by test firing the gun. We both agreed to we will share the cost of the slide. Which means I will pay HKD250 and the broken slide to exchange the new slide. GM told me to bring the money and the slide to where I bought and there will be a slide ready for me on 13th of Sep. Somehow, I followed the date and brought it back to the place. The Shop keeper said that GM haven’t told them anything about the exchange. The shop staff said just drop the slide and money to me and we will help you change it for you. When the staffs get back to me, they said oh gun mor said they are not changing it/ they don’t know about this. after that i collect my money and my broken slide back and start asking GM what happen. A day after I sent one more email and FB message.They replied that we will no longer provide you any exchange for your case. Event time line Facebook PM(no rely),email sent?Facebook reply, Email still no reply,agreed HKD250 plus broken slide for exchange, GM sent email, replied. until 13th no preparation of the slide and no exchange, sent email to GM via FB/email, sent email and FB PM again a day after, GM replies no offering any exchange. Converstation log and Pics: Me: Want ask about your recent product RMR slide, what is the thread/screw size for the RMR holes, coz i am missing the screws to install the RMR. Hope to have your reply ASAP. GM: M2.5 with suitable length, depends on what sight you use. ME: Want to ask how will you handle this situation? GM:This situation should be occurred by installation mistake(brute force of tighten the screw. every airsoft RMR slide uses this kind of structure to build. 0.7mm of Thickness. Shouldn’t caused by quality. GM: If you are local/Hong Kong client, we can offer you are lower price as a part of the kit. You will need return the damaged product back to us . Me: This problem was happened by test firing in home. I found out that the RMR was loose and after Uninstall. Found out it was tear apart. When I install i didn’t really tighten it really tight and applied thread lock. Me: Approx price? Me: The gun was just test fired in home only. Not really in field. Me: Approx Price? GM: We will post a installation remind users about the slide. We hope every user can have a cheerful installation experience. GM: We have never handle your case/issue before, get back to you later. ME: good then GM: According to the price scale, we will share half of the cost. you must return the broken slide and pay HKD250. There’s only once of this product exchange. ME: Use Local Post? Do you have a local shop that can help the exchange? GM:Where did you bought the slide? GM:you can bring the slide over there. Drop the damaged slide and money and take a new slide. we will tell them about it these days. ME:One more thing to ask, the kit I bought does not contain the slide lock and slide stop of your company. Is it right? GM: It’s correct. We do not contain those parts since we change it to magwell. you can check out our official website. Me: okok Me : The zero hammer rotor was broken due to long term of use. Can I know if there’s any restock for the airsoft shops in Hong Kong? Me: I took the slide to (location/shop) today and i cannot change the slide. The shopkeeper said that the will sort it out with you. Then they said you won’t change for it. Whats happening? Me: Do you provide any exchange? GM:Yes, We are not providing any exchange from now. Coz we received your email, you claimed that you did not make any mistake and you shouldn’t pay any money at all. From this point, We think that we didn’t did anything wrong either, so we shouldn’t take any responsibility. If we did a exchange with you, that means that we did a mistake. You resist, so do we. Me:Of coz i am right. Either it’s the slide problem or my installation mistake. We both agreed that we use 250HKD and the broken slide to do a exchange. You did not prepare a slide for me to exchange on the 13th Sep. I waste my time and money for a walk to the shop. Then it’s the shop who tell me there’s no exchange. Then I asked via FB email. We have agreement and you broke it. Now you are not changing it because of i said i am still right. Do you have a problem in yourself? If you had a slide for me to change on 13th this problem won’t even happen. Hong Kong Airsoft Forum CGF Post:http://www.wargamehk.com/cgf/viewthread.php?tid=148443&extra=&page=1 Link to post Share on other sites
CMMG Posted September 18, 2015 Report Share Posted September 18, 2015 Money paid for a damaged slide after serval shot .... ???? Link to post Share on other sites
emp3ror86 Posted September 18, 2015 Report Share Posted September 18, 2015 Well, that is disturbing news. I hope in the end you manage to sort it out with GM. Link to post Share on other sites
gunlock34 Posted September 18, 2015 Author Report Share Posted September 18, 2015 Paid 2K HKD for a slide damaged just being test fire. Can't tell how many shots in precise. But still haven't take it to field. Link to post Share on other sites
gunlock34 Posted September 18, 2015 Author Report Share Posted September 18, 2015 Well, that is disturbing news. I hope in the end you manage to sort it out with GM. Well after placing it on a HK local forum seems doesn't help at all. GM still haven't contacted me after all. We do have a account that looks like GM had replied in the forum. It claims its my fault again. Link to post Share on other sites
NonEx Posted September 18, 2015 Report Share Posted September 18, 2015 Damn. I thought A1A after market sales was . At least their slide doesn't come apart like that Shame. Link to post Share on other sites
gunlock34 Posted September 19, 2015 Author Report Share Posted September 19, 2015 Damn. I thought A1A after market sales was ######. At least their slide doesn't come apart like that Shame. Yes, at least they don't come apart...although that u need to mod to prefect fit on Marui Glock 18. They don't givr empty hopes to customers at least. Link to post Share on other sites
CMMG Posted September 19, 2015 Report Share Posted September 19, 2015 How long u wait for that *suitcase*? Link to post Share on other sites
gunlock34 Posted September 19, 2015 Author Report Share Posted September 19, 2015 How long u wait for that shxt? Can't tell accurately, coz i its too long that I can't remeber. Link to post Share on other sites
Danke Posted September 19, 2015 Report Share Posted September 19, 2015 My kit came with screws. From the damage to the posts it appears that too large a screw was used. From what I know running around and joining as many forums to air dirty laundry isn't how you win over someone you want a favor from. Link to post Share on other sites
gunlock34 Posted September 19, 2015 Author Report Share Posted September 19, 2015 I was using the screw same thread as GM told, maybe your retailer did u a really good favour by giving u them. I am telling how terrible that GM was. You can't say GM has no mistakes made and no responsibility in this case. I am telling that a company that can break a agreement without telling their customer and letting the customer to waste their time and money. Link to post Share on other sites
PureSilver Posted September 19, 2015 Report Share Posted September 19, 2015 Jesus Christ, what did you do to the slide to make that happen?! It looks like you tore the posts off outright - I have to say I agree with Danke that you were using the wrong size of screw or applied way, way too much force in tightening them down. Those slides are billet-machined from aluminium alloy - it's soft, but it's not fragile; I agree with GM that this is a user error, not a manufacturing defect. Did GM supply the screws, or did you? Did they tell you what sort of thread? Did you buy high-quality screws or *suitcasey* ones? How much force did you use to tighten them down? That said, I agree with you - GM should not have agreed to exchange the slide and then defaulted on that. They are not obliged to offer you any sort of deal, but once they have, they should stick to it. Link to post Share on other sites
gunlock34 Posted September 19, 2015 Author Report Share Posted September 19, 2015 I used the screw as gun modify said. Well, they did not attach a intruction manual of using how much strength to tighten it up.just like u said, so if I add silicone as lubricant making it run smoother and kicks harder it's also my fault ? U can't use a M3 thread on a M2.5 hole. How do u declare on how much force u tighten a screw? I can tell I use a screw driver tighten it up and applied thread lock. If it's the problem how it doesn't comes in other brand such as prime and A1A. Just if its my fault of operation, they broke the agreement without notice me and let me to waste time and travel cost to shop to change the item. Just take place in my pos. Just imagine u have been lied. How angry would u be? U also need to keep sending message to ask for a reply after a 2 days. How terrifying.... Link to post Share on other sites
CMMG Posted September 19, 2015 Report Share Posted September 19, 2015 Why you both so sure the wrong screws was used ? If a bigger screws was used, why only one side broken ?? Link to post Share on other sites
Danke Posted September 19, 2015 Report Share Posted September 19, 2015 Why you both so sure the wrong screws was used ? If a bigger screws was used, why only one side broken ?? I've got a PhD in reading between the lines and 2 decades of experience looking at structural failures. Why just one? Because they weren't wound down evenly. Link to post Share on other sites
mrsevenstars Posted September 19, 2015 Report Share Posted September 19, 2015 It looks you may have used a screw that was too long rather than too "big". Like danke said it probably wasnt tightened evenly qhich is why one post broke instead of both. Im guessingyou screwed it all the way down to tighten the rmr onto the slide then the screw hit bottom and proceeded to pull the post off the base of the slide. Sorry to see it happen. Link to post Share on other sites
NonEx Posted September 20, 2015 Report Share Posted September 20, 2015 To put this to rest can we have a better / higher resolution of the screws used ? Link to post Share on other sites
gunlock34 Posted September 20, 2015 Author Report Share Posted September 20, 2015 So here comes the problem, the kit doesn't have the screw with it and intruction. Gun modify said m2.5 with suitable length , how do u define suitable length? It can't be too long, coz if it's too long it will actually press down the BBU and nozzle causing a malfunction of the gun. U can see there's plenty of space between the pole and the screw top, which its hold the RMR on. The guns shoots well and smooth, so too long of the screw doesn't exist. Photos are taken by IPhone 6, it's the highest res cam that I have. Link to post Share on other sites
gunlock34 Posted September 20, 2015 Author Report Share Posted September 20, 2015 If it's too big screw uses, I believe that the poles won't tear apart. They will crack the pole instead. I have quite a few hears on mod: fixing airsofts, I haven't try successfully drilling a hole by use a bigger screw. Especially, M3 on M2.5. Unless the threads are wound. Try to do that on your slide and tell me if u can. Link to post Share on other sites
Danke Posted September 20, 2015 Report Share Posted September 20, 2015 It looks you may have used a screw that was too long rather than too "big". Like danke said it probably wasnt tightened evenly qhich is why one post broke instead of both. Im guessingyou screwed it all the way down to tighten the rmr onto the slide then the screw hit bottom and proceeded to pull the post off the base of the slide. Sorry to see it happen. There's no bottom or blind end. If you use too long screws they hit the BBU and push it out of place so the pistol won't feed. It appears to to be too large/wrong pitch was used. As the screws were wound in they started to seize and bind. Instead of stopping and removing them though they were forced in further. One bound up and tore the post off. That's why you see that elongation in the material at the base of the removed post. The other one is going also, you can see the spiral fracture from the screw and further damage at the base where it was almost torn off. Link to post Share on other sites
CMMG Posted September 20, 2015 Report Share Posted September 20, 2015 PhD ? Then you could see anything with measurements ? XDDDD The point is "GM have agreed to exchange the slide and then defaulted". Then That is problem of "trust worthy". Bty, big screws was used -> pitch no right -> screws too long ->>>> what next ? UFO instance?? Why you don't say the thread inside the pole has problem ? Link to post Share on other sites
Katotaka Posted September 20, 2015 Report Share Posted September 20, 2015 'Nuff said, if I was the GM guy I would just grant the exchange as agreed. Maybe even better, just give some M2.5 screws to OP in the first place. Link to post Share on other sites
Danke Posted September 20, 2015 Report Share Posted September 20, 2015 No doubt they looked at the pictures and came to the same result as I did. No defect in material; user error. You probably could have negotiated a better result but instead you freaked out and joined as many airsoft forums to cry about it. That a slap in the face and they've decided you're not worth saving. Next time let someone else put it together. This was a rushed build with the wrong size parts and an inevitable failure. Next you'll probably buy a new slide and pretend they caved in. Link to post Share on other sites
CMMG Posted September 20, 2015 Report Share Posted September 20, 2015 if you think this topic disturbing you, you could skip away. No one requested you to provide so-called phd "investigation" with your "measurement-eyes" Obviously, he only voiced out the unfair results here, not requesting a better results. ok ? bty, he may put parts together more than you jerking-off ~! Link to post Share on other sites
gunlock34 Posted September 20, 2015 Author Report Share Posted September 20, 2015 Well, if u have saw the video I posted serval reply before and u say that was rushed build. I can truly tell u are a man who speaks, not act. No doubt they looked at the pictures and came to the same result as I did. No defect in material; user error. You probably could have negotiated a better result but instead you freaked out and joined as many airsoft forums to cry about it. That a slap in the face and they've decided you're not worth saving. Next time let someone else put it together. This was a rushed build with the wrong size parts and an inevitable failure. Next you'll probably buy a new slide and pretend they caved in. Well, if u have saw the video I posted serval reply before and u say that was rushed build. I can truly tell u are a man who speaks, not act. Just hide yourself in your PHD books u have read. Link to post Share on other sites
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