david3558 Posted August 21, 2005 Report Share Posted August 21, 2005 Last week I went to RedWolf Airsoft's office and warehouse complex in Hong Kong. I am pleased to say that the customer service is top notch and the office is very organzied. I went to RedWolf hoping to see a huge showroom full of custom and rare airsoft weapons. I opened the glass door, and was confronted by a short wall emblazoned with a big RedWolf Airsoft Logo on it. I looked around confused, because all I saw were half of the employees present busily processing airsoft orders. As I glanced around, a tall asian man in buisness attire approached me and asked me If he could help me. I told him I wanted to buy some things that I saw on the website from the US. I told him I was looking for the Guarder Red-Dot ACOG, and he quickly retreated into his office to look for the product ID. He emerged soon thereafter, and told me they didn't carry it, but instead carried the exact product from the same factory under the name MilSpex. He introduced himself as Paul Chu, and asked me to sit in his office, I showed him some things I wanted to buy on his laptop and he wrote them down. Then Paul asked me to follow him to see the warehouse, and man it is very large. I can see why they work efficiently in delivering their orders. There are dozens of rows of airsoft products and in the corner, there is a mini "custom parts fabrication" workshop. Everything in the rows are stacked neatly and grouped by special specifications. As we walked around the many rows of airsoft goods, I asked him if he was the owner, and obviously Paul Chu turned out to be the owner. He replied "Yeah, I own RedWolf, no actually, I AM RedWolf, because that was my call sign when I still played." Now Paul Chu only plays at some big events like the Ash-Bash, which he attended. Now he enjoys playing golf, practicing in his office with his Ping putter. I have never seen so many parts EVER in one place, I can assure you that they are one of the largest airsoft retailers. As we continuously traveled between his office and the warehouse space, I noticed that his employees would never stop working. One computer was next to the entrance of the warehouse space, was used to add new products. Suprisingly enough, every time I passed a new prodcut was being added after having its picture taken in a special booth. Next to the computer that added prodcuts was a table where a techician modified airsoft weapons. Because RedWolf offers uprgrades, when you buy your gun, these techies work with the utmost care to install your spring or whatever it might be. They worked as if those guns were their own. Later on, I asked Paul if I could look around in his meeting room, we entered and he turned on the light, and it was amazing, the enviroment is great for talking airsoft business; there were custom guns everywhere! Behind on a bookshelf lay many guns. I asked if I could see and hold some of them and Paul generously let me see them all. On the whiteboard, I saw different buisness strategies and flow charts. Some of the most intriguing customs were the ones that were more than I could ever afford. One of them, an AirsoftSurgeon custom, was a gas Mossberg, its laser dot and flashlight were tuned precisely and the body was full metal with M4 LE stock. Another gun had a special box magazine that senses whenever you pull the trigger and automatically winds it for you. After getting all the things I wanted, Paul gave me a discount, which he says applies to all walk-in customers. The discount is a real good one, and I suggest you visit yourself to find out how good it is. All I can say is the more you buy the better. I paid in HK dollar, however the good thing is they have all their prices in US funds for all of us Americans, so I'm quite confident you will be able to pay in USD. Overall, I was impressed with the atmosphere and the efficiency of the employees. That morning, I called to see if they were open and I also asked if they had a specific M203 in stock, I asked some US Customs questions and the man who was on the phone replied with actually understandable english, which is amazing compared to some other airsoft stores I called (about 15). NOTE: I am not affiliated with RedWolf, although it would be nice There is a whole road, next to the Yau Ma Tei YMCA(Yes, YMCA has hotels in asia) called Kwong Wah. The whole street has many hobby stores, mostly airsoft. They are literally all next to each other. GunsNGuys, S3, Classic Army, Boom Arms (airsoft cafe), etc. Their prices are reasonable, but if you visit RedWolf I guarantee you will get a better deal due to discount. Be sure to mention "David Tsai". And I can assure you that any order there is taken care of with utmost speed and reliablity. Please don't pester me with YOUR bad experiences because I'm only sharing my opinons. Please relate to me because I am taking some of my own time to write this. My uncle passed away due to liver cancer the day after I visited RedWolf. LIKE THEY SAY, YOU GOT TO SEE IT TO BELIEVE IT. Thank you for your time, David Quote Link to post Share on other sites
GeneralPatton Posted August 21, 2005 Report Share Posted August 21, 2005 Awesome post and awesome images. I believe I talked to Paul in the past when I started AirsoftNewYork and he stated he was originally from the New York area before moving to Hong Kong. I can't state whether or not that was the same Paul but I do believe so. Only problem I have with RedWolf is whoever customizes their guns..don't always do a good job. I would say its about 50/50 with their upgrade reliability. Quote Link to post Share on other sites
david3558 Posted August 22, 2005 Author Report Share Posted August 22, 2005 Yep thats right, Paul moved to Hong Kong ten years ago from New York. Yes its the same Paul. Except instead of airsofting alot, he golfs. If you guuys have any other questions please post. I highly suggest visiting Hong Kong if you want airsoft convinence in many streets in the Mong Kok area. Thanks for the kind words. Quote Link to post Share on other sites
GeneralPatton Posted August 25, 2005 Report Share Posted August 25, 2005 Heres a question..what happened to redwolfairsoft.com ? " MILSPEX Designed to meet the toughest military standards, Milspex tactical gear is designed with usability and durability in mind. Our full line of products include Tactical Molded Holsters, Tactical Drop Leg Platforms, Assault Vests, Shot Gun & Squad Gun Slings, Magazine Pouches, and Camouflage Equipment. You can find our products through these quality retailers: Guns4Heroes Retail Outlets Guns N Guys Retail Outlets Tokyo Model Retail Outlets RedWolf Airsoft Online Store Crusader Retail Outlets Bob's Sporting Goods Retail Outlets Tactical Armor Inc and many more... This information page is under construction and we will soon present you our full line of products. Thank you for your interest in Milspex. " Quote Link to post Share on other sites
rhino Posted August 25, 2005 Report Share Posted August 25, 2005 I think this may be better in the readers reviews thread, as this section is mainly for BAD experiences (Buying and selling) I'll move it for ya (Great review BTW) Quote Link to post Share on other sites
Jammy_Stuff Posted August 25, 2005 Report Share Posted August 25, 2005 Wow that place sounds sweet! That settles it i'm going to Hong King next year! Quote Link to post Share on other sites
Kukailimoku Posted August 25, 2005 Report Share Posted August 25, 2005 Heres a question..what happened to redwolfairsoft.com ? " MILSPEX Designed to meet the toughest military standards, Milspex tactical gear is designed with usability and durability in mind. Our full line of products include Tactical Molded Holsters, Tactical Drop Leg Platforms, Assault Vests, Shot Gun & Squad Gun Slings, Magazine Pouches, and Camouflage Equipment. You can find our products through these quality retailers: Guns4Heroes Retail Outlets Guns N Guys Retail Outlets Tokyo Model Retail Outlets RedWolf Airsoft Online Store <---- ? Crusader Retail Outlets Bob's Sporting Goods Retail Outlets Tactical Armor Inc and many more... This information page is under construction and we will soon present you our full line of products. Thank you for your interest in Milspex. " <{POST_SNAPBACK}> Quote Link to post Share on other sites
david3558 Posted August 26, 2005 Author Report Share Posted August 26, 2005 I sent Paul an email on that. I'll get back to you guys on that. Quote Link to post Share on other sites
HaVoC Posted August 27, 2005 Report Share Posted August 27, 2005 Well the site's back up now, so... Great review by the way - I have to go to HK now! Quote Link to post Share on other sites
PsyGen Posted August 30, 2005 Report Share Posted August 30, 2005 What the.... RedWolf have a showroom? !"£%&*^$ I didn't know they had a showroom!!! I just thought it was offices and a warehouse you're not allowed in. Dammit! I'm definately going there next year. In fact, I'm writing this down now so I don't forget. Quote Link to post Share on other sites
WeirdoTransvestite Posted August 30, 2005 Report Share Posted August 30, 2005 Wow, I have to go there sometime. I'll swim if have to. Well, walk, then swim. Great review, great pics. Quote Link to post Share on other sites
david3558 Posted August 30, 2005 Author Report Share Posted August 30, 2005 Thanks, paul said that the problem was a mistake that the host made. Quote Link to post Share on other sites
westsidee Posted December 23, 2005 Report Share Posted December 23, 2005 Nice review! I'm going to HK in march 2006 again! :-) I was there in march 2004, but I didn't have time to visit RedWolf. How did you get your stuff back to US? Did you fly them back yourself or did you send them back by post? I'm planing to buy a lot of stuff so I wonder if there is any problem to fly with the airsoft stuff these days? Quote Link to post Share on other sites
david3558 Posted December 28, 2005 Author Report Share Posted December 28, 2005 Oh I brought everything. Almost everything I put in carryon, except for the replica silencer, which I put in the check-in baggage. Quote Link to post Share on other sites
Jeza Posted December 30, 2005 Report Share Posted December 30, 2005 (edited) Redwolf are good if you don't have a problem if you have a problem like i did, there an absolute disgrace Edited December 30, 2005 by Jeza Quote Link to post Share on other sites
Qhs Posted January 4, 2006 Report Share Posted January 4, 2006 Just recieved an order from Redwolf (1x Systema MAX PTWS). Top notch. Excellent Customer service and fast shipping. Their 100% seizure free gaurantee worked for me. My package was check, but declared safe to enter the US (Yes, orange tip. No, trademark removal). Do not be fooled by the no TM removal for me. Systema PTW do not have real TMs. CA, ICS, TM, all the other companies will require some type of putty or tape. Quote Link to post Share on other sites
westsidee Posted January 10, 2006 Report Share Posted January 10, 2006 How do the Pre Order work with RedWolf Airsoft? Do I need to pay for the stuff right away or do I pay after they get stuff in stock? Quote Link to post Share on other sites
SACSlym Posted January 11, 2006 Report Share Posted January 11, 2006 If my fedex tracking number is accurate, and the package that was shipped today does arrive tomorrow, man will i be pleased with these people. Quote Link to post Share on other sites
Brucken Posted January 11, 2006 Report Share Posted January 11, 2006 They shipped my m14 yesterday, got it today. The front gas regulator thing was loose, but that was fixed with a grub screw. All in all, they got it to me fast, with intact trademarks, and for around $30 cheaper than I could get it in the states, highly recommended. Quote Link to post Share on other sites
david3558 Posted January 11, 2006 Author Report Share Posted January 11, 2006 I ordred REGULAR SHIPPING, it came in 1 day, just in time for christmas eve. I did not order overnight...its insane. Quote Link to post Share on other sites
SACSlym Posted January 11, 2006 Report Share Posted January 11, 2006 neither did i, and what did i find when i came home today? Yep over night, from hong kong, 20.00 shipping.... im absolutely amazed. Quote Link to post Share on other sites
Arnie Posted January 12, 2006 Report Share Posted January 12, 2006 If you've not already done so, do place online your experiences with the retailer here: http://www.arniesairsoft.co.uk/reviewpost/...2/cat/42/page/1 Quote Link to post Share on other sites
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