Cosmitz Posted January 6, 2010 Report Share Posted January 6, 2010 Hey, I've sent an email regarding an order i wanted to place with them on the 26th last month and I've resent another mail four days ago and still no answer. I know they are slow with emails, as i've exchanged a few before, but nothing like 'ignoring' them. The only reason i'm a bit fussy about it is because i really don't want an item to go out of stock, and then wait another month for it. Does the UK have an extended holidays policy or something? >.> Link to post Share on other sites
Swerve Posted January 7, 2010 Report Share Posted January 7, 2010 Best bet with UK Tactical is to phone them They do not have many staff and it is likely that they have a backlog to go through with people having time off after Christmas Link to post Share on other sites
scrunch Posted January 7, 2010 Report Share Posted January 7, 2010 A lot of businesses shut down Christmas Eve up until 4th Jan IIRC uktactical are in Middelsborough so Delays in getting back to you might have something to do with the weather http://www.gazettelive.co.uk/news/teesside...84229-25538013/ Link to post Share on other sites
Cosmitz Posted January 7, 2010 Author Report Share Posted January 7, 2010 Ok then, thanks for the replies.. i'll just wait for it. Link to post Share on other sites
TheFull9 Posted January 7, 2010 Report Share Posted January 7, 2010 Yeak, much as I love the stuff UK Tac stock and their prices, they're rather understaffed for the level of 'stock flow' they go through if that makes sense. They've always come through in the end for me, but they can be quite bad for keeping the stock levels on the site updated and replying to stuff, definitely a requirement to phone when you need an issue resolved. Link to post Share on other sites
Panoptes Posted January 7, 2010 Report Share Posted January 7, 2010 Yet again, after placing an order for an "in stock" item", it turns out they're 7-10 days away. I give up. I'll not be ordering from them again. Link to post Share on other sites
Matthiaz Posted January 7, 2010 Report Share Posted January 7, 2010 I ordered from UK Tact last sunday and I received my goods yesterday. It's the 4th order I made with them and I've never expierenced any problems. When I need to communicate I call with them though instead of sending an email. Link to post Share on other sites
The Reptile House Posted January 7, 2010 Report Share Posted January 7, 2010 A lot of businesses shut down Christmas Eve up until 4th Jan IIRC uktactical are in Middelsborough so Delays in getting back to you might have something to do with the weather http://www.gazettelive.co.uk/news/teesside...84229-25538013/ As well as all this, they were closed for stock taking on Monday 4th. Much as I prefer email, phoning is definitely the way forward. Link to post Share on other sites
galactica Posted January 7, 2010 Report Share Posted January 7, 2010 always phone UKtac. Always. Link to post Share on other sites
Cosmitz Posted January 23, 2010 Author Report Share Posted January 23, 2010 Called them a few days ago, the girls there were quite happy to assist me and even though i sat 7 minutes on the phone internationally which will prolly get back to me in the 10-15 euro cost-range, i got it all sorted out. My order should be arriving sometime next week or the week after that, since an item went out of stock from the time i ordered it to the time i called them about the order. Can't say i'm entirely happy about the experience.. if they'd only check their email more often then once every two weeks, i would be more then happy to order from them on a frequent basis, and have a much lower phone bill. Link to post Share on other sites
Kalem Posted January 24, 2010 Report Share Posted January 24, 2010 That's pretty harsh man... I've ordered from them regualrly and never had a problem with them. It's always been a fast delieverly. Though I've never had an out of stock item yet. Link to post Share on other sites
Silent_Assassin Posted January 24, 2010 Report Share Posted January 24, 2010 I've ordered from them twice since xmas and had a great service both times. And 10-15 Euros for a 7 minute international phone call! Your getting ripped off by your phone company mate. Josh Link to post Share on other sites
galactica Posted January 24, 2010 Report Share Posted January 24, 2010 Dude, like, use Skype! Link to post Share on other sites
vindicator65 Posted January 24, 2010 Report Share Posted January 24, 2010 Uk tactical are terrible, ordered from them before twice - never again! The first was to get a warrior RICAS, at the time they were the only ones who stocked them, so i was preprepared to wait and ignored the lack of communication. The second time though was for a Pentagon flash-light that was supposed to be in stock, it took two months to deliver! the excuse was that they had to import one from America -- Balls! i could have imported one myself in days! To rub salt into the wound they replied to one of my emails 6 months later after I had received it! Link to post Share on other sites
Fellowz Posted January 24, 2010 Report Share Posted January 24, 2010 ive been waiting for a few items to be restocked before i do a mass order with them but its been ages now and i dont know how much longer i have to wait. Link to post Share on other sites
Panoptes Posted January 24, 2010 Report Share Posted January 24, 2010 Uk tactical are terrible, ordered from them before twice - never again! The first was to get a warrior RICAS, at the time they were the only ones who stocked them... I'd be interested to know who else stocks Warrior in the UK as I really don't want to order from UKTac again. Link to post Share on other sites
TheFull9 Posted January 24, 2010 Report Share Posted January 24, 2010 Special forces kit has some, but not much at all; only other place I know of to stock warrior and I've looked quite extensively. Not sure exactly what's happened with uktac, they used to get nothing but high praise from everyone not all that long ago. I know I've been ordering from them for quite some time, and as an online retailer they couldn't have been any better back then; the negative reviews seem to be increasing all the time though and my personal experience is backing them up recently. I'm going to carry on using them for now and fingers crossed they'll hire some more staff in, I think I'll be making all my orders over the phone where possible in future however. Link to post Share on other sites
galactica Posted January 24, 2010 Report Share Posted January 24, 2010 The thing is, UKTac isn't primarily an Airsoft retailer. They also *are* WAS. And they sell a lot of gear to real world requirements who buy in bulk and presumably get priority over one-off web orders. Just a fact of life really. Link to post Share on other sites
Fellowz Posted January 24, 2010 Report Share Posted January 24, 2010 just what i was going to say, ive reccomended them to some buddies in the TA and on Active service and they tell me they get their orders super fast. then again only problem ive had with them is that they forgot about an out of stock item i ordered and seems i forgot aswell untill i checked the invoice i asked them if it was in stock and it wasnt so they sent me out a similar product which i approved of asap. so for me they have been brilliant. but this order i got coming through will determine if im still lucky. Link to post Share on other sites
galactica Posted January 24, 2010 Report Share Posted January 24, 2010 When I ordered a WAS rucksack I needed in a hurry (an airsoft hurry, not a "going to afghan" hurry), I phoned them up as it hadn't shown, there'd been something overlooked , and so they sent me a free t-shirt in the pack the next day after saying "ooh, sorry love, are you deploying?" which of course I wasn't, and said so. They're good people with a lot of work on. Link to post Share on other sites
TheFull9 Posted January 24, 2010 Report Share Posted January 24, 2010 I've been quite aware of their primary customer base for some time, I had a chat about it with one of the blokes who owns the place a while ago and have posted about it on this very forum in the past. However, it's not them taking a while to ship out my orders that I've taken issue with recently, it's their sudden poor attitude towards updating stock status's on the website. Saying something is in stock, taking my money for it (specially when the item in question cost £100) and then telling me I'm not going to get it for another month because it wasn't in stock after all, well, not acceptable frankly. I even notified them of the fact said item was still showing as in stock when I spoke to one of their staff over the phone, got reassurances this would be rectified, continued to check on it just out of interest during the next couple of weeks.... lo-and-behold it was still listed as being available a fortnight later; and it was that specifically which annoyed me. When I go to Afghanistan yes it'd be nice to get a speedier service above the internet orders going to airsofters and the like, but also when I am buying 'as a civvie' as it were it'd be good to know, that when I pay for an order, I'm actually going to get all the items that I've handed over my hard earned cash for. I've been a big advocate of UKTac for a very long time now and stuck up for them in the past, but sometimes I feel like it's all just being spat back in my face. Link to post Share on other sites
cjw957 Posted January 25, 2010 Report Share Posted January 25, 2010 i used them about 8 times last year and they were great every time , in fact one time they did a special on the vest after i had placed the order the day before and sent the extra stuff even thou it was done after i placed my order thou i only have my stuff for airsoft i just hope the folks who need it for real get it fast as i always have. only problem i find is its mainly tan stuff carried and have to time it right for od Link to post Share on other sites
PSK89 Posted January 25, 2010 Report Share Posted January 25, 2010 They can be a little slower than id like with emails but i understand they are good over the phone resolving issues. Though the problems ive had have always been my own fault not paying enough attention ordering the wrong colour of pouch or whatever! Postage is good though really quick and the service they use visits my area around 5-6pm so theres normally someone at home to accept it which is a big plus! Link to post Share on other sites
Fellowz Posted January 27, 2010 Report Share Posted January 27, 2010 ordered some stuff sunday it arrived yesterdat all there no problems what so ever. again im probably just lucky. Link to post Share on other sites
LeLionNoire Posted January 27, 2010 Report Share Posted January 27, 2010 UK tactical is the quickest service Ive ever experienced! 2 days to deliver and I can vouch for their rigs... solid, sturdy and brilliant ...great prices too!!!!! My guess? they might be processing a heap of back orders but I'm sure they'll get back to you asap Link to post Share on other sites
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