Inq Eisenhorn Posted January 30, 2008 Author Report Share Posted January 30, 2008 Yes, but you need to read my whole post. If you're out to buy a cheap gun, then of course you'll look at Chinasoft, but if you want quality, reliability, good materials used, dealer support etc, then you won't go out and buy chinasoft.... Now, before the hordes go at my ring with a rusty drill, let me say that certain companies are starting to "elevate" themselves from the cheapsoft market....look at JG HK416 offering, with the trades an' all.....Dboys with they're metal bodies, which used to be plain, but now they're offering trades (dubious, I know) as well.....but Chinasoft isn't just JG, and Dboys, its CYMA, WELL, Double Eagle, Both Elephant, etc etc... The fact that Chinasoft.co.uk has abused peoples trust and offered a bad service does not mean their business plan is sound, what it does mean is....no repeat custom. Link to post Share on other sites
galactica Posted January 30, 2008 Report Share Posted January 30, 2008 I did read your post, honest. What about if you're just out to buy A gun, you don't know the ins and outs of what is cheap and what is expensive? I have got quality, reliability, good materials in my JG and great dealer support from Combat Angel. It's not exclusive to the retailers of the more expensive guns. (I also own a TM P90, a TM G36 and have owned a G&P M4) Of course there are less reputable china guns, but then, there's piles of rubbish being sold for £300 too (G&G specialise in this area, I understand). I get good service on my gun (not that it has needed any itself, but i've had duff mags exchanged) because he made some money out of the deal. I'm not keen on chinasoft.co.uk's practices either. I prefer there to be retailers making money so there is a semblence of a proper "industry" in UK airsoft. Although they all seem to be doing their best to rip each other to pieces at the moment, so they might just implode it all anyway. Link to post Share on other sites
creepingfear Posted January 30, 2008 Report Share Posted January 30, 2008 You do realise that at the moment they are breaking the law regarding mail order sales right guys? The mail order regs state that You HAVE to put phone and full address details on the website. If the only bit about phoneing them is NOT to phone AW then if they dont give you your stuff tomorow and dont get back to you I would e-mail AW's local trading standards claiming that you were promised your stuff and that you are now concerned it is a con. As well as cancelling the creditcard payment. I was going to buy from these guys but if that is how they behave once they have your money then I'd rather pay an extra £40 and get the stuff I want from AirsoftWorld. On a related note, who rekkons that Airsoft warehouse is a cheep way of cashing in on airsoft world? I am afraid you are incorrect about a telephone being a legal requirement. They are only legally obligated to supply name and address and email. I've added this PDF file I just got from DTi website. Home_Shopping.PDF Link to post Share on other sites
millest Posted January 31, 2008 Report Share Posted January 31, 2008 well its the last day fo the month!!! anyone get lucky? millest Link to post Share on other sites
Inq Eisenhorn Posted January 31, 2008 Author Report Share Posted January 31, 2008 no, not this end of the stick....... Link to post Share on other sites
TK Posted January 31, 2008 Report Share Posted January 31, 2008 Hope no one is holding their breath, emails I got yesterday said - "I do apologise for the delay. We have had a slight delay with a couple of items. This is due to the Chinese New Year and the bad weather that is being experienced in China at the moment. Please rest assured that your order is being processed and will be with you asap". and when I asked what asap meant... "Unfortunately, with the Chinese New Year, it will be difficult to give you an exact date. I have been in contact with the supplier today, and we are hoping for the outstanding shipment within 7-10 days." I dont like putting stuff from personal emails into the public view, but it seems like if we all keep each other up to date its the only way we might get to know what is going on! I am only getting answers when I ask, whereas I think this info should have been offered by the company first to keep us up to date. Anyone else had any response? Dig in and get ready for a long wait I reckon. Link to post Share on other sites
Stealthbomber Posted January 31, 2008 Report Share Posted January 31, 2008 I thought Chinasoft was pre-ordering stuff and then, when they got a container-load, shipping it over here? It worries me that Chinese New Year has any impact on delivery cos, ummm, that would seem to imply that your stuff is still in china/taiwan/HK. That also kinda undermines the suggestion that they're shipping over containers full of stuff. If they were then surely people wouldn't be getting their stuff in dribs and drabs? It's all be sent at the same time, out of the same container. Unless, of course, they've got so much business going on that there's a constant stream of containers coming across to the UK but, if THAT was the case, then if people who ordered in Mid-December are still not at the top of the heap then there must be an abso-f**king-lutely HUGE market for airsoft guns in the UK that I've never noticed before. Link to post Share on other sites
galactica Posted January 31, 2008 Report Share Posted January 31, 2008 it's cos' they're so cheap, everyone's ordered six G36s each to clip together via their mags. Link to post Share on other sites
TK Posted January 31, 2008 Report Share Posted January 31, 2008 Well I would say without a doubt, that anyone who is still waiting, its still in China or wherever, and from the email, wont be in the country for 7-10 days at best case scenario What worries me is they are HOPING for it to be with them in 7-10 days. Oh, and their website... it still says "If you order now, your item will be delivered free of charge by the end of January" So order today and receive it today as well boys and girls!! Link to post Share on other sites
creepingfear Posted January 31, 2008 Report Share Posted January 31, 2008 Just in case they start to really mess you people around, here is the contact details for their local Trading Standards. Copied and pasted straight from their website - South Gloucestershire Council Trading Standards The Calibration Centre 20 Marsh Common Road Pilning Bristol South Gloucestershire BS35 4JX t: consumer advice: 08454 040506; business advice: 01454 634001 e: trading.standards@southglos.gov.uk w: http://www.tradingstandards.gov.uk/southglos/ Notes: Consumer advice available 08:00-18:30 Monday to Friday and 09:00 - 13:00 Saturday. Business advice available 09:00-17:00 Monday to Thursday, 09:00-16:30 Friday. Hopefully it will not come to that.................... Link to post Share on other sites
Stealthbomber Posted January 31, 2008 Report Share Posted January 31, 2008 Just in case they start to really mess you people around, here is the contact details for their local Trading Standards. Definitely the way to go. Rather than a bunch of people all over the country contacting their own trading standards office it'd definitely better if everybody who's worried contacts the SAME office. That way the office will be familiar with the case and able to coordinate a better response. If it comes to that. Link to post Share on other sites
millest Posted January 31, 2008 Report Share Posted January 31, 2008 i know its only just hit the deadline for their promise/offer/con but how long do we wait before we start kicking up a fuss with them and trading standards? millest Link to post Share on other sites
creepingfear Posted January 31, 2008 Report Share Posted January 31, 2008 I should have clarified more, when I meant "their" I was refering to AW's local office. Edit: Thought just occurred to me - How do we know they haven't actually got these cheapies on the way and aren't simply waiting until they've collated enough customer monies together before actually placing their trade order? It wouldn't be the first time a retailer has done that........... Link to post Share on other sites
TK Posted January 31, 2008 Report Share Posted January 31, 2008 Well happy.al says he has received his order, so I guess they must have started fulfilling their preorders. Link to post Share on other sites
Inq Eisenhorn Posted February 1, 2008 Author Report Share Posted February 1, 2008 Well, its official...Chinasoft has broken its promise....its now Feb and no product!!! Link to post Share on other sites
millest Posted February 1, 2008 Report Share Posted February 1, 2008 so whats the next step now, give them a day or two to let us know why and offer something or go straight to TS? Link to post Share on other sites
chris u'5 Posted February 1, 2008 Report Share Posted February 1, 2008 so whats the next step now, give them a day or two to let us know why and offer something or go straight to TS? They should contact everyone who has placed an order to give a proper explanation at the very least. I would be pretty ###### off if they didn't bother to get in touch. I would say it would be reasonable to give them 5-7 days to get in touch or supply the goods, if not get in touch with Trading Standards. I really hope it doesn't come to that and hopefully you all get your new guns soon. Good luck. Link to post Share on other sites
Inq Eisenhorn Posted February 1, 2008 Author Report Share Posted February 1, 2008 so whats the next step now, give them a day or two to let us know why and offer something or go straight to TS? Well, I guess it depends on how hard done by you feel! Personally, I do feel hard done by, and on Monday I intend to contact my credit card company to get the payments frozen and my cash back. They've sprung onto the market, riding high on the "success" of Airsoft Warehouse, making promises and running down the competition...only to end up as blow-hards! I mean, Chinese New Year isn't a big surprise, how can companies claim to be "held up" by Chinese New Year?!?!?! I mean, if I want to order something from Europe or the States, I make a point of understanding any public holidays that may hold up my order ( Christmas, Thanks giving, etc )...so if these idiots can't take Chinese New year into account when they make promises like they have, then they don't deserve to have my cash! Link to post Share on other sites
millest Posted February 1, 2008 Report Share Posted February 1, 2008 i do feel pretty ###### off actually. i used to spend every day face to face with people moaning about how hard done by they are when someone doesnt deliver thier services and now im on the recieving end i can kind of see why. though the reasons theyve given so far are poor and are ones that could have been planned around. this is unacceptable, especially when now in feb you can have delivery by the end of jan, i just hope they dont mean 2009!!! Link to post Share on other sites
millest Posted February 2, 2008 Report Share Posted February 2, 2008 anyone recieved any comms since the deadlines passed? millest Link to post Share on other sites
creepingfear Posted February 2, 2008 Report Share Posted February 2, 2008 Just in case they start to really mess you people around, here is the contact details for their local Trading Standards. Copied and pasted straight from their website - South Gloucestershire Council Trading Standards The Calibration Centre 20 Marsh Common Road Pilning Bristol South Gloucestershire BS35 4JX t: consumer advice: 08454 040506; business advice: 01454 634001 e: trading.standards@southglos.gov.uk w: http://www.tradingstandards.gov.uk/southglos/ Notes: Consumer advice available 08:00-18:30 Monday to Friday and 09:00 - 13:00 Saturday. Business advice available 09:00-17:00 Monday to Thursday, 09:00-16:30 Friday. Hopefully it will not come to that.................... Link to post Share on other sites
snorkelman Posted February 2, 2008 Report Share Posted February 2, 2008 If it was me I wouldnt be too fussed about them missing an end of January deadline in and of itself but the reason given chinese new year and the past few days bad weather doesnt really stand up particularly when its combined with you should have them in 7 to 10 days. If the chinese weather was having an impact that implies the goods were still in china near end of jan, as a result even if the weather had been clear skies and sunshine thered have been little chance of meeting their ETA unless they had been planning to air freight them over and hoping for a quick customs clearnce (somethign that cant always be relied on). Likewise if they're now genuinely tied up by chinese new year Id reckon they could kiss their *albatross* goodbye on getting anything meaningful over from china in the next 7 to 10 days without being pretty optimistic. the new year celebrations will still be on going the backlog from the weather will have to be dealt with. Personally Im more inclined to think its smoke being blown up folks *albatross* to buy them time to deal with shipping the stuff out thats already landed without having to put three guys and a dog on overtime to get it done. Ive no real objection to hands off minimum intervention business models but if someone is going to go down that route then FFS you ensure two things 1 that you've met you're legal obligations in terms of contact details etc and 2 that you make damn sure the goods you offer do get there when you state they would. Otherwise you not only create a need for the very same hands on intervention you set out to avoid (by having to explain to each and every customer why you've failed to deliver as promised) but you also provide your unhappy customers with a legal stick to batter you over the head with. all I can say is that majority of uk airsoft retailers should get down on there knees and thank the lord that UK airsoft retailing primarily grew out of a hobby based cottage industry cos if any real businessman had taken an interest back in 2001 2002 they wouldnt have known what hit them. Thats why I import from abroad cos to be frank none of them have impressed me in any way shape or form (in terms of the value added they bring to the experience) that would justify me paying them a mark up to sit in the middle between me and the goods. I aint a charity I owe nobody a living. Link to post Share on other sites
Inq Eisenhorn Posted February 2, 2008 Author Report Share Posted February 2, 2008 Well, Chinasoft.co.uk has a nice little blurb up on their site, rambling on about Chinese New Year, and bad weather..... ...all I know is that I've spent money and seen nothing for it. Snorkelman. To be honest, I would consider importing, but right now with the VCRA, I'm just not fond of having my rifle seized.....I know theres things you can do, but my god...HASSLE! and even when you've jumped through the hoops, theres still NO guarantee your import will float through without a hitch. This Chinasoft experience has left a bad taste in my mouth for this company. I'm so fricking pi$$ed it hurts. In my opinion, everyone who hasn't recieved their product should contact their credit crad company on Monday, and make these idiots pay. Link to post Share on other sites
millest Posted February 2, 2008 Report Share Posted February 2, 2008 the thing thats ###### me and i would imagine most people off is the fact the items were sold as "in stock" and until just now because people are complaining there was no mention on the site of them been preordered or shipped once enough so i would have expected the item by now, if they had been upfront about it to their customers then im sure most people would be a lot more understanding but as they never mentioned it till now i think people are completely in their right to get up in arms about it and complain Link to post Share on other sites
Stealthbomber Posted February 2, 2008 Report Share Posted February 2, 2008 I wouldn't try and get my money back until I'd tried to get an explanation from them first. It is disappointing in the extreme that AW/CS haven't tried to contact their customers to explain the situation. Let's face it, they haven't even bothered to respond to this thread, despite closing the thread Pablo started in the AW forum. Beyond that, AW should realise that if they p*ss off everybody who had an order as part of this shipment and they they stand to lose a LOT of money, ruin their reputation and end up with a container-load of stuff that they might struggle to sell, given the loss of credibility they'll suffer. I'd be surprised if their business can withstand that. Maybe I'm hoping for too much but, in this day and age, I reckon people are entitled to a bit of communication from a retailer, especially when they f**k-up. Link to post Share on other sites
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